Senior Warranty Administrator - Falkirk, United Kingdom - Alltruck Scotland

Alltruck Scotland
Alltruck Scotland
Verified Company
Falkirk, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
manufacturersAlltruck Commercial Mercedes-Benz is looking to recruit for the following position:

Senior Warranty Administrator - Mercedes-Benz & FUSO Trucks

Full-time Position

Location:
Grangemouth
We are currently seeking to recruit a Senior Warranty Administrator for our Mercedes Truck franchise on a permanent basis. This position will be based at our Grangemouth Depot.


About Us


Alltruck Commercial Vehicle Repairs are an authorised Service and Parts dealer for one of the World's leading truck manufacturers situated in Grangemouth.

Covering Service and parts for Central Scotland, we are a 'one-stop shop' for all commercial vehicle needs. We also provide Commercial Vehicle leasing / Hire and sales with our own fleet off over 300. Vehicles, We are dedicated to developing our staff and are passionate about promoting within.

The role will involve handling Warranty cases and related enquiries at Alltruck MB Grangemouth.


Duties of the Senior Warranty Controller include supporting the current warranty team and submitting claims onto warranty systems using information from vehicle repair technicians' assessments in line with manufacturer requirements and guidelines in order to maximise the recovery of warranty claims.

Other duties are invoicing of internal preparation work, job card preparation, filing, and other administrative duties in line with the remit.


We are looking for someone who is a confident automotive Warranty Controller and experienced in dealing professionally with customers and negotiating strongly with warranty organisations and vehicle manufacturers to ensure they take responsibility where they clearly should do so.

Self-motivated with the ability to prioritise tasks
Experienced in assembling and submitting automotive warranty invoices with detailed descriptions and photographs in line with Group, manufacturer and warranty standards
Handling sensitive cases with utmost discretion and confidentiality
Scrutinising and following-up on outstanding warranty invoices to achieve the highest possible recovery rate
Maintaining accurate records of warranty claims using our dealer management system (DMS) and MS Excel
Keeping abreast of Manufacturer and Group Warranty policies and relevant legislation
Promoting best practice at our dealership that support optimal recovery rates


Reporting to the Service Manager, the selected individual can expect to have regular interaction and teamwork with other members of the Service Departments of Alltruck MB including Service Advisors and Technicians, the Parts Manager other dealership staff including Accounts and the Head of Business.


A solid track record as a dealership Warranty Controller or Senior Service Advisor is essential as is recent experience in using a dealer management system identical or similar to Kerridge, ADP Autoline or CDK Drive.

Practical experience using the Microsoft Office suite in a similar role is expected too, in particular MS Excel, Word, Outlook and MS Teams.

The hours for this role are Monday to Friday 8:00am to 5:30pm with 30 minutes for lunch. Total 45 hours per week.


Salary:
From £28,000.00 per year


Benefits:


  • Company car

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
In person


Reference ID:
Warranty Administrator
More jobs from Alltruck Scotland
See all jobs of Alltruck Scotland