Scheduler - Bristol, United Kingdom - Specialist Recruit International
Description
12 month FTC
Our fantastic client in Bristol who offers hybrid working, long term progression and a fabulous working environment are looking for a Scheduling Assistant.
This role will primarily involve contacting a portfolio of commercial customers to arrange Meter appointments - including meter exchanges, meter maintenance and new connections.
a sub team that are responsible for efficiently arranging appointments for engineers within your region -considering travel time, engineer skill/authorisation levels and customer demand.
Main duties:
- Responding to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures
- Efficient scheduling of appointments into engineer's diaries
- Arranging completion of short notice emergency work to appropriate field operative taking into account productivity, operational and customer service requirements, including liaison with other departments and external organisations
- Working to set performance targets
- Using initiative to resolve scheduling and associated issues that occur within the team
- Ensuring scheduling is in line with service level commitments and requirements
- Building strong work relationships with your sub team and broader Scheduling team, as well as engineers
- Being a part of the broader Scheduling team, working towards hitting and surpassing our KPIs
Skills required:
- Up to 2 years' experience in associated field desirable but not essential
- Knowledge of Meter Operators (MOP) desirable but not essential
- Excellent Customer Care skills
- Excellent communication skills
- Good interpersonal skills
- Keyboard/Personal computer skills
- Strong multitasking skills
- Strong problemsolving skills
- Knowledge of relevant company procedures
Job Types:
Full-time, Fixed term contract
Contract length: 12 months
Salary:
£24,000.00-£26,000.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Experience:
- Supply chain: 1 year (preferred)
Ability to Commute:
- Bristol, Bristol (preferred)
Ability to Relocate:
- Bristol, Bristol: Relocate before starting work (preferred)
Work Location:
In person
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