Specialist Debt Collections Advisor - Maidenhead, United Kingdom - The Recruiters Room

The Recruiters Room

Verified Company

Maidenhead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PLEASE NOTE THAT THIS ROLE HAS A START DATE OF 27TH MARCH 2023 WITH NO FLEXIBILITY

Our client is looking for a highly experienced Collections Specialist to join their business on a permanent, remote working basis.

The successful applicant will have the following experience:

Understanding of the Collections process
Identified and dealt with vulnerable customers by phone
Worked in an FCA regulated Arrears Collections role for at least 2 years, ideally secured arrears.

This role will involve speaking to customers who are nearing the Litigation process of their arrears and trying to come to financial arrangements before it goes to the Litigation team.

Day to day duties:

Fully understand customer circumstances to identify appropriate resolutions.
Support high volume calls and/or transactions across the wider area.
Resolve challenging customer communications and queries regarding payment difficulties and arrears to effective resolution.
Plan and prioritise allocated workloads against agreed service standards within the Arrears/Litigation/Forbearance area.
Ensure all work completed is done so in accordance with applicable policy, procedure and regulation whilst utilising judgement to resolve issues.
Resolve queries or referrals from both within and outside of the team.
Take ownership for investigating and responding to internal and external requests accurately and efficiently.
Consider risk when completing daily activities.
Identify process improvements and efficiencies and represent your area of specialism where required.
Carry out any reasonable task or duty as requested.
Compliance with process, policy and regulations

What's in it for you?

Our client has implemented vast changes in all that they do and set themselves ambitious growth targets in the upcoming years so it's a great time to join them.

Their core values include Teamwork, Empowering, Positivity and Confidence

Some of their benefits include:

Fully Remote working (No need to attend the offices. You can live anywhere in the U.K)
All I.T equipment supplied
Employee Wellbeing hub
Full remote training

Up to 7.5% annual bonus (Which was paid last year and on track again to be paid again this year)