Head of Inbound Account Management - Nottingham, United Kingdom - Professional Reviews LTD

Professional Reviews LTD

Verified Company

Nottingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Nottingham (NG6)

Salary:
£30,000 - £35,000 Depending on Experience + Performance-based Bonus (20%)

Benefits:

25 days holiday plus bank holidays
Inhouse chef providing free meals
Opportunity for genuine input and innovation in processes
Flexitime
Working hours: 09:00 18:00 Monday to Thursday, 09:00 16:00 Friday
Officebased role

Company Overview:
ReviewSolicitors is a leading platform dedicated to enhancing the interaction between law firms and their clients.

We are at the forefront of providing innovative solutions that empower law firms to secure and manage reviews, thereby improving their service offerings and client satisfaction levels.

As we continue to grow and expand our services, we are seeking a dynamic and experienced Head of Inbound Account Management to join our team.

Job Description:

The Head of Inbound Account Management will play a pivotal role in scaling our client care capabilities, taking full responsibility for the operational effectiveness and growth of our account management team.

This position is ideal for a motivated individual who thrives on ensuring high levels of client satisfaction and team performance.

Key Responsibilities:
-
Leadership and Team Management: Direct a growing team of account managers, expanding from 6 to 15 members within the next 18 months. Foster a positive, dynamic work environment that encourages growth and high performance.
-
Client Retention and Satisfaction: Ensure that law firm clients receive outstanding support, maximising their utilisation of ReviewSolicitors features and services. Implement strategies to maintain and enhance client satisfaction and retention.
-
Performance and Target Management: Oversee the setting and achievement of retention targets and other key performance indicators. Monitor team and individual performance, providing regular feedback and development opportunities.
-
Recruitment and Training: Lead recruitment efforts to build a high-performing team. Develop and implement comprehensive training programs to ensure staff are well-equipped to meet and exceed client expectations.
-
Process Innovation: Actively contribute to the continuous improvement of account management processes and practices. Encourage and implement innovative ideas to enhance efficiency and client care.
-
Staff Motivation and Retention: Cultivate a supportive and engaging workplace. Implement strategies to maintain high levels of staff motivation and retention.

Requirements:

Proven experience in client care or account management
Demonstrated ability to lead and grow teams in a dynamic environment.
Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients and team members.
Experience in setting and managing performance targets, with a track record of achieving or exceeding these goals.
Ability to innovate and improve processes to enhance team efficiency and client satisfaction.
Highly organised, with excellent time management skills.