Customer Support Advisor - Manchester, United Kingdom - Verofy Supplier Services LTD

Description

Customer Support Advisor
Bank House, Bank Street, Whitefield, Manchester

Office based: 5 day working week for 40 hours, Monday - Sunday. Set shift pattern can be discussed.


Salary from £24,000 (rising to £26,000 after probation)
Full Time / Permanent

Verofy is a fast-paced, innovative, rapidly expanding FinTech Company who provide point-of-sale software and hardware solutions across the UK. We are looking for an articulate, enthusiastic, and hardworking individual to work in our Whitefield office. As a Customer Support Advisor, you will play a pivotal role in driving the success of our operational support.


About the role

• Present feedback from Partners to management and other departments
• Always ensure professional levels of service to our partners and customers
• Build good rapport with Partners
• Adhere to GDPR regulations
• Liaise with Partners to optimise their business with us
• Work with Partners to resolve issues
• Assist other departments at short notice when required
• Deliver internal reporting and communication with other teams and offices

What you'll need

• Excellent customer service skills
• Highly adaptable and fastlearner due to brand new tasks in this new project
• Clear verbal and written communicator
• Professional and confident telephone manner
• Natural rapport builder
• Good general computer skills, including Microsoft Office
• Selfmotivated and able to organise and prioritise workload
• Problem solving, organised, attention to detail
• Ability to work well under pressure
• Experience of working in a professional office environment
• Punctual and reliable

What's in it for you

• 22 days holiday per annum
• Full internal training and support
• Good transport links
• A fun, vibrant working environment

Salary:
£24,000.00-£26,000.00 per year


Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Work Location:
In person