Complaints Handler - Accrington, United Kingdom - Cracking Recruitment

Cracking Recruitment

Verified Company

Accrington, United Kingdom

1 day ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints Handler / Customer Relations Executive required for an Award Winning and fast-growing, dynamic travel brand.

Working from their Head office based in Accrington you'll be rewarded with a basic salary of up to £23,500, working normal office hours Monday - Friday, 9am - 5pm.

This is an ideal opportunity for an experienced customer relations executive with excellent problem solving and written complaint handling skills.

The company has rapidly grown into a resilient business operating internationally across multiple sectors offering leading organisations from a diverse range of industries first class services to their passengers and staff.

In brief you'll be conducting impartial, thorough investigations relating to a wide range of customer issues, striving to provide a timely satisfactory resolution / response.

Assist with the development of the sales and operations function, making recommendations for improving processes and services.

Take appropriate action to eliminate / minimise company exposure (financial and/or reputation) in any situation.

Play a key part in assisting company achieve targeted client Key Performance Indicators / Service Level Agreements.

**A brief insight in to what you'll be doing as a Customer Relations Executive / Complaint Handler: - **- Establish effective communication links with partner and supplier contacts creating a professional image of this unique travel business through your knowledge of the client, client contacts and client business

Sponsor for the company's complaint management system ensuring complaint data is uploaded accurately
Liaise with internal departments from service delivery, finance, supplier relations, planning, and product to ensure customer needs and expectations are met
Provide support and escalation point for client and customer issue resolution
Work to targeted KPI's around response times
Effectively manage the inbox (s) for incoming queries relating to customer issues
Compose professional, quality written responses which address client issues in a clear and precise manner
Stay abreast of industry development and changes and utilise that knowledge to become a trusted advisor
Present a highly professional image and example both within the Company and externally

**Some benefits you'll get as a Customer Relations Executive / Complaint Handler: - **- Office based in Accrington, working normal office hours Monday - Friday 9am - 5pm.

25 days holiday + 8 bank holidays. In addition, you are also permitted to take your birthday off, on them (an extra day of annual leave on top of your allowance)
Length of service awards with increased holiday allowance when you reach key milestones of 5, 8 and 10 years
Plus other great benefits
You will have a background having worked in a similar Customer Relations Executive roles such as Complainst Handler, Complaints Executive, Complaints Consultant or Complaints Specialist with strong problem solving and written complaint handling skills
Superb customer relationship and rapportbuilding skills, and role model for adopting the company values
Proficient organisational skills and high attention to detail
Ability to solve problems
Comfortable working independently and as part of a team
Experience of working with suppliers in a regulated industry
Ability to work under pressure and within time constraints
Excellent communication, written and influencing skills with outgoing personality and enthusiastic sense of humour
Able to demonstrate sound knowledge of the customer's needs to tailor solutions and complaint responses accordingly
Results driven, confident, selfmotivated and a positive attitude