Trainer - Midlands - Birmingham, United Kingdom - M&S Opticians

M&S Opticians

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting for a Regional Trainer covering the Midlands

Key responsibilities

Facilitate group training courses remotely and in branch as required, delivering key Company messages through presentations and course materials in an enjoyable manner, assessing the ability and identify areas of improvement of the learners attending the course
Conduct timely individual follow up visits and observations to assess the ability of the learner, identifying an extra training needed, providing constructive feedback to the line manager and the regional office team
Plan and conduct additional staff training if required to meet the needs of the learner and the branch, ensuring learner outcomes are achieved in a timely manner
Review learning material on a regular basis to ensure it is current and correct, liaising with the Training Manager of any updates and changes that may need to be made
Assist with the development of new and current training programmes where required.

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Influence and support branch managers and regional managers to coach and develop high performance through regular performance reviews to embed learning and contribute the overall effectiveness of the team:

Keep up to date with launches of new products and Company procedures and systems, having the ability to learn and understand the information in order to impart knowledge onto learners and branch teams, whilst understanding the impact of procedures not being adhered to
Respect confidentiality of information regarding customers and staff in accordance with the Data Protection Act 1998 and be familiar with, and at all times comply with, the Company's policy relating to Safeguarding of Children and Vulnerable Adults
Be flexible as to locality as necessitated through emergencies, sickness or holidays, occasionally staying overnight in hotels, to conduct training at further away locations
To assist or carry out any additional tasks associated with the main function (above) as required by line managerCompany Support
To positively promote and support the Company and Department at all times through:
Be proactive and driven to achieve successful results across all aspects of the role
Projection of a professional image and responsible manner at all times
Willingness to assist with any extra activities as appropriate as planned by line manager
To act as a positive ambassador for the Company at all times
Liaising with the required contacts including providing regular updates

Personal Development - Committed to developing understanding of Company training requirements including; commercial, clinical and apprenticeship training

Qualifications, training and experience required

Excellent customer service skills
Be able to work autonomously as well as within a wider training team
Enthusiasm and a willingness to learn
Competent computer skills
Ability to dispense single vision, bifocal and varifocal spectacles
Confident in training large groups
Full clean driving licence
Passionate about training

Key Personal Characteristics

Trustworthy, honest, committed and works with integrity
Professional, handson, selfmotivated self starter with an aptitude to learn new skills, rise to a challenge and approach tasks with a "can do" attitude
Team focused with the ability to encourage and motivate others to deliver the best possible service, whilst being able to manage own workload
Strong verbal and written communication skills with the ability to communicate at various levels, internally and externally
Flexible, organised and diligent with a keen eye for accuracy and attention to detail
Strong commitment to customer care
Excellent time management, able to organise your own diary for optimal productivity.

Performance Indicators