Customer Service Representative - Cannock, United Kingdom - Aggreko, LLC
Description
At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it.We are hiring immediately for a Customer Service Representative - a role that will help us to power progress for our customers.
Why Aggreko? Here are some of the perks and rewards.- A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)- Generous holiday entitlement, with option to 'buy' or 'sell'- A focus on continued personal development- Paid time off work for volunteering in the community- Access to our Employee Assistance Programme which helps promote and support a healthy lifestyleWhat you'll do:
- Act as the principle point of contact for Aggreko's customers
- Manage all internal touchpoints during the lifecycle of the rental
- Collaborate with the sales and Operations teams to ensure a successful customer experience
- Meet the expectations and requirements of the customers
- Establish and maintain effective relationships with customers, gaining their trust and respect
- Work closely to support internal teams such as the Sector Sales teams
- Perform all support activities for the sale data entry, scheduling, handling invoice queries
- Handle incoming customers calls to address equipment, service or contract queries
- Manage customer credit limits and payment expectations
- Own the customers problems and assume responsibility for actions, decisions, and communication, to drive for a successful outcome
You'll have the following skills and experience:
You will have experience working in a similar customer service or account management role. Experience working within the rentals, construction or civils industries would be beneficial. Experience using a CRM system, ideally Salesforce, is a huge benefit to this role but training can be provided.
You will have exceptional customer service skills with the ability to gain information from customers and offer suitable product and service solutions.
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About Aggreko
We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences.
We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
Equal Opportunity Employer, including disability and veterans.More jobs from Aggreko, LLC
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