Surface Access Customer Service Advisor - Edinburgh, United Kingdom - Edinburgh Airport

Edinburgh Airport
Edinburgh Airport
Verified Company
Edinburgh, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

About the role

What you'll be doing
The Surface Access CSA is responsible for supporting the operational framework and delivery of procedures by:

  • Action all Standard Operating Procedures as outlined by EAL.
  • Operate car park equipment including barriers, CCTV and intercom system, and regulate the entry and exit of vehicles.
  • Assist the Team Leader / Duty Manager to ensure security of the car park is maintained.
  • Assist with all customer queries ensuring a satisfactory resolution.
  • Assist the Operations Manager with any tasks that contribute to the efficient operation of the car park.
  • To carry out patrolling and / or cleaning duties as directed.
  • To undertake patrols of the car park, both by foot and by use of company vehicle to deter suspicious activity and assist customers.
  • To monitor the appearance of the car park, taking action to ensure that company standards are achieved and maintained.
  • To ensure compliance with all company Standard Operating Procedures.
  • To maintain good communications and consult regularly with the Team Leader / Duty Manager and other car park staff, seeking assistance and contributing to the resolution of outstanding issues.

What we're looking for

  • Good communication skills
  • Good computer/IT skills
  • Cash handling skills
  • Customer service experience
  • GCSE or equivalent in English and Maths

What we'll offer you

  • Pension scheme
- employer contributions can be up to 6%

  • 28 days holiday, based on full time roles, increasing with service
  • Annual discretionary bonus
  • Supporting your health and wellbeing
- private healthcare after 1 years' service, access to our Employee Assistance Programme and occupational health services

  • Free car parking on site and when you go on holiday
  • We offer a range of other benefits

Why EDI?
Building a diverse workforce that is inclusive and accessible to all is a priority for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. Find out about our policies on our WORK180 employer page.
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