Customer Assistant - Harrogate - Marks & Spencer Plc

    Marks & Spencer Plc
    Marks & Spencer Plc Harrogate

    1 day ago

    Description

    Overview

    Cafe Customer Assistant

    Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

    It's intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.

    This job role involves working with specialist cutting equipment and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

    Purpose

    • To deliver a great shopping experience for their customers, putting customers before task every time
    • Champion new ways of working within stores through an open mindset and positive attitude
    • Complete tasks and processes that deliver 'best in town' standards
    • Serve and sell across all channels brilliantly well
    • Be the voice of our customer to help us continually improve

    Key Accountabilities

    • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
    • Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
    • Skilled to utilise all digital tools and communication channels to do the job
    • Share customer and colleague feedback to help us do things better
    • Share knowledge and experience with colleagues to support others in building skill and confidence
    • Own their own learning & development and proactively access digital learning solutions
    • Know the daily sales targets, priorities, promotions & selling opportunities
    • Have great product knowledge to sell and recommend our products and services
    • Proactively engage with customers to understand their needs and make recommendations
    • Understand the store priorities and their part to play
    • Complete tasks with pace and in line with SOPs
    • Minimise cost and waste through good process practice
    • Follow safe and legal working practices

    Key Capabilities

    • Understands how M&S operates, its strategy, future and the role they play
    • Committed to delivering excellent work fast with great attention to detail
    • Open to and acts on feedback, asking for this regularly
    • Sets performance objectives for self in conjunction with line manager and in line with business plans
    • Takes accountability for planning and managing own work efficiently to ensure objectives are met
    • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
    • Effective at communicating their intentions to others; ensures communication is clear and simple
    • In control of their own reactions and considers how to share their perspective to create better reaction for team
    • Copes well with change and work challenges and recovers quickly from its impact
    • Builds positive relationships by being a good listener and getting to know people by establishing a connection

    Technical Skills/ Experience

    • Contributing to store sales and cost control
    • Work across the store to get things done right first time within timescales
    • Comprehensive knowledge of customer shopping channels
    • Good level of product knowledge and services across the store
    • Up to date knowledge of the commercial operation and brilliant basics
    • Good level of digital capability and use of digital tools and applications
    • Understand customer needs and spot selling opportunities
    • Adapting to change
    • Good Knowledge of VM principles

    Key Relationships and Stakeholders

    • Customers
    • Colleagues
    • Store Leadership
    • BIG

    #J-18808-Ljbffr

  • Work in company

    Customer Assistant

    Only for registered members

    This is a physically demanding, high-intensity role that keeps our stores running like clockwork. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. · You'll be ...

    Harrogate

    3 days ago

  • Work in company

    Customer Assistant

    Only for registered members

    You'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. · ...

    Harrogate

    2 weeks ago

  • Work in company

    Customer Assistant

    Only for registered members

    Join our team in the M&S Café – the heart of our store and a place where customers come to recharge.This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. · ...

    Harrogate

    2 weeks ago

  • Work in company

    Customer Assistant

    Only for registered members

    We are looking for a Customer Assistant to join our team in the M&S Café. · You will be serving customers efficiently and brilliantly well – on the shop floor and at service points. · ...

    Harrogate

    2 weeks ago

  • Work in company

    Customer Assistant

    Only for registered members

    Join our team at M&S as a Customer Assistant in Operations. · Serve our customers efficiently and brilliantly well – on the shop floor and at service pointsDeliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidySkill to u ...

    Harrogate, England

    2 weeks ago

  • Work in company

    Customer Assistant

    Only for registered members

    Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. · ...

    Harrogate, England

    2 weeks ago

  • Work in company

    Customer Assistant

    Only for registered members

    Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. · You'll be responsible for stock, deliveries and all the vital behind-the-scenes work that ensures our shop floor stays full clean and ready for our customers to shop. · ...

    Harrogate, England

    2 days ago

  • Work in company

    Customer Assistant

    Only for registered members

    Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. · ...

    Harrogate

    5 days ago

  • Work in company

    Customer Assistant

    Only for registered members

    This is a physically demanding, high-intensity role that keeps our stores running like clockwork. As Customer Assistant in Operations you will be responsible for stock deliveries all behind-the-scenes work ensuring shop floor stays full clean ready customers to shop. ...

    Harrogate HG

    2 weeks ago

  • Work in company

    Customer Assistant

    Only for registered members

    Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role fo ...

    Harrogate Part time

    2 weeks ago

  • Work in company

    Customer Assistant

    Only for registered members

    This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm five-star service. · ...

    Harrogate HG

    2 weeks ago

  • Work in company

    Customer Assistant

    Only for registered members

    This role involves operating mechanical equipment in a physically demanding environment. You will be responsible for stock management, deliveries, and behind-the-scenes work that ensures our shop floor stays full and clean. · Flexibility is vital. · Being digitally confident. · B ...

    Harrogate HG

    2 days ago

  • Work in company

    Customer Assistant

    Only for registered members

    This is a physically demanding role that requires working across the store where needed to keep things moving with urgency and accuracy. · ...

    Harrogate Part time

    3 days ago

  • Work in company

    Customer Assistant

    Only for registered members

    We are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities   · Serve our customers eff ...

    Harrogate Part time

    5 days ago

  • Work in company

    Customer Assistant

    Only for registered members

    Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. · ...

    Harrogate Part time

    2 weeks ago

  • Work in company

    Customer Assistant

    Only for registered members

    Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. · ...

    Harrogate Full time

    2 weeks ago

  • Work in company

    Customer Services Assistant

    Only for registered members

    We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. · This is a branch based , part time role ( 16 hours per week) ...

    Harrogate

    1 week ago

  • Work in company

    Customer Assistant

    Only for registered members

    We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. · ...

    Knaresborough, England

    1 month ago

  • Work in company

    Customer Assistant

    Only for registered members

    We re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. · ...

    Knaresborough

    1 month ago

  • Work in company

    Customer Assistant

    Only for registered members

    This job is about working as a customer assistant in a store. The employee will be responsible for serving customers efficiently and providing excellent customer service. · ...

    Knaresborough HG PZ

    1 month ago

  • Work in company

    Customer Delivery Driver, Supermarket Assistant

    Only for registered members

    As one of our Customer Delivery Drivers you'll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers' doors. · ...

    Harrogate Part time

    6 days ago

Jobs
>
Customer assistant
>
Jobs for Customer assistant in Harrogate