International Air Services Coordinator - Oldbury, United Kingdom - DPD Group UK

DPD Group UK

Verified Company

Oldbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.

You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description:

Our International Air Service Delivery team Leader is currently recruiting for a 1st class International Air Services Coordinator to join their high performing International Operations Department team based at Oldbury.

Your primary objective is to be proactive in ensuring DPD achieves outstanding service delivery performance and customer experience on Air Services.

To own and communicate operational and specialist international advice based on analytical findings and relationships with suppliers from the International Service Delivery Team.

Propose solutions and make recommendations to improve the DPD International Service.

Additional responsibilities will include:

Deliver best in class service performance and customer experience on all of DPD's International Air services and exceed all KPIs
Proactive monitoring of Air services to identify issues, leading to remedial action with suppliers, or other DPD departments, resolving service performance issues
Work closely with all DPD International suppliers, fostering good relationships that allow for timely provision of information to improve service for DPD customers
Provide operational and commercial analysis to support the International Air Service Team Leader and Air Service Manager and all internal departments within DPD Group UK
Ensuring that all operational procedures are implemented, adhered to and documented in line with the development of the International products
Reviewing weekly operational procedures and issues relating to your area of responsibility with your Team Leader and Line Manager
To provide assistance with Network inquiries and International information relating to all aspects of your areas of responsibility
Investigate any escalations that may be received from the International Service Delivery Team Leader and Service Delivery Manager
Liaise with Customer Services, Sales and CRM and other DPD departments as appropriate to understand the requirements of DPD customers
Assist when required with presentations to present to Suppliers, Customers or any other stakeholder
Daily proactive monitoring of our International Mail service by onboarding new customers, monitoring incoming queries and raising trends to suppliers/customers
Complete weekly reporting of our returns portal service by identifying service trends, handling customer queries and liaise with suppliers and customers
To assist with the training of new members of the team in International Products within your area of responsibility
Supporting the IOD team by providing cross functional support for all products/services as required

Qualifications:

What we're looking for

To excel in this role you will be someone who's passionate about delivering a 1st class service and experience to internal and external customers.

Your strong organisational and time management skills will be fully utilised in this role.

We would also expect you to be:

A confident communicator and have the ability to communicate information at all levels and in a number of formats.
Someone that really enjoys resolving problems and demonstrates high levels of resilience, selfmotivation and flexibility.
Have a professional attitude and be a good team player
Ability to adapt and respond to change quickly
A excellent user of the Google suite or Microsoft Office packages
Demonstrate the core values of our DPD DNA
Passion, Respect, Honesty, Flexibility, Hard Work and Accountability

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day.

It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability.

To name but a few