Housing Officer - Lancaster, United Kingdom - Serco Plc

Serco Plc

Verified Company

Lancaster, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Housing Officer

AASC - Lancaster

Salary:
£24,500

Working hours:
Full Time, 37.5 hours per week (Flexible working hours Mon - Fri 08:00 - 18:00). You will be required to be on call rota on average every 5 weeks)

You are required to have a
valid UK driving licencefor this role. You will be provided with a company car.

On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West.

We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.

Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners.

You will be covering multiple areas in the NW and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards.

There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis.

This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users.

You will be expected to travel between properties in Lancaster so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as:

Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.
Manage onboarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).
Report all property faults identified, correctly categorising them for appropriate response.
Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.
Administration of operational cash to enable the completion of tasks such as topping up of utility meters & emergency cash payments.
Respond to customer complaints

What you'll need to do the role

Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference.

You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc.

You will have strong communication skills and be confident managing conflict.

Why Serco

Meaningful and vital work:_ As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services.
A world of opportunity:_ Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.
Great people:_ You'll become an integral member of a welldefined and supportive team, who believe passionately in the value of our work.

What we offer

Pension 6%
Childcare vouchers
Bike4Work scheme
Employee Assistance Programme
Chance to contribute to innovation in the public services
A company passionate about diversity and inclusion
Serco Benefits package discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
A safe and supportive culture
A company passionate about diversity and inclusion

Salary:
£24,500.00 per year

Benefits: