1st Line Technical Support - Waterlooville, United Kingdom - Solve Recruitment

Solve Recruitment
Solve Recruitment
Verified Company
Waterlooville, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Our Client are a Successful IT Company, based in Waterlooville, within an easy stroll of somewhere to grab some lunch if you fancy getting out and about at lunch time.


They have a buzzy and friendly team, who are dedicated brand ambassadors to the Companies Clients, and who pride themselves on a first class service, while having fun at work.


As a small to medium company, there is a real family feel here, where you'll join a business that cares about you as a person - you won't be just a number.

We are really excited to have a new opportunity for you to join them as a 1st Line Engineer.


The Helpdesk you'll be working on is responsible for supporting and maintaining clients' IT systems and for providing efficient desktop support to all business users.

The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries.


Here is a little about your role and responsibilities:

Overview

Duties and Responsibilities

  • Maintain a high degree of customer service for all support queries and adhere to all service management principles. Follow internal processes and procedures
  • Ensure that all support calls are handled effectively within SLA
  • To ensure that all incidents and requests are closed within SLA
  • Take ownership of user problems and be proactive when dealing with user issues
  • Log all calls on the call logging system and maintain full documentation and follow internal procedures
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Support users in the use of Computer equipment by providing necessary assistance
  • Allocate more complex service issues to the relevant IT Support member
  • Arrange for external technical support where problems cannot be resolved in house
  • Assist with warranty queries
  • Setting up and configuring new laptops and desktops
  • Installing authorised software to laptops and desktops
  • Troubleshoot desktop and system problems, diagnose and solve hardware/software
  • Providing support for printing
  • PC performance monitoring, diagnosing and resolving technical issues
  • Additional responsibilities as requested by the IT Helpdesk Manager
  • Setting up and configuring new laptops and desktops
, installing authorised software to laptops and desktops

  • Antivirus installation to all desktops and laptops

Skills

  • Basic Experience troubleshooting MS Office 2016/36
  • Basic Knowledge of Network (TCP/ DCHP/ DNS / VPN / Routers / Switches)

Now, let's take a look at the benefits of joining this lovely Tech Company:

  • Free Drinks in the office all day
  • Tea, Coffee or fancy Fizzy Drink cold from the fridge, you got it
  • A range of treats for you every single week
  • Fruit, Doughnuts & other Sweet Treats
  • Huge Bonus Scheme, where 10% of the Companies Projects Profits are split between the team twice a year So, you'll be able to treat yourself to a little something special
  • A lovely office, in a fabulous location with Free Parking.
  • Enjoy Cycling? There are Showers and Changing Facilities onsite for you.
  • Death in Service should the unthinkable happen, your family will be taken care of.
  • You'll get to work with a team who will become more than colleagues. They're Family.

Job Types:
Full-time, Permanent


Salary:
£18,000.00-£24,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Free parking

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Work Location:
One location
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