Customer Service Representative - Southampton, United Kingdom - Clearvision

Description

Full Time

Hybrid-working (mix of onsite in Southampton and remote)

£23k to £28k per annum

Do you want to make a difference? So do we. If you want to do what you love, hold your own and leave a legacy, then this is the company for you, so bring your whole self and don't hold back.

About Us

Your wellbeing is important to us - that's why we've made the "Best Companies Top 100 Companies To Work For list" in the UK.

We also live by our values: 'Mastery': In our knowledge and skills

'Decency':

In our attitude towards each other, our customers and the work we do and 'Remarkable': In our willingness to go above and beyond.

By joining Clearvision, you'll be aligned with colleagues who trust and inspire from across the globe.

We offer a range of career opportunities where you get to choose your path and future to suit you and your lifestyle.

What's in it for you?

As a remote-first company we offer the opportunity to work flexibly and remotely; we encourage working in the office for the social interaction and skill-sharing, but we also support working-from-home.

We understand that life is not '9 to 5' so we offer specific core working hours but with a flexible approach for the mornings and evenings; as long as your 37.5 hour week is covered.

We are a knowledgeable, high-achieving, experienced and fun team, who focus on culture and want our Visionaries to feel comfortable, relaxed and happy in their team.

We are passionate about development, enhancing skills, teamwork and having fun

With an extensive onboarding process, unlimited access to learning opportunities and an in-house training programme, we support and encourage our visionaries to explore their career potential and self-development.

Additional Benefits
- generous holiday allowance plus the ability to 'buy' more
- enhanced maternity and paternity pay
- paid 'volunteer' days
- paid sickness and dependent leave
- health and wellbeing schemes including private medical insurance, life assurance and free flu jabs
- cycle to work and car salary sacrifice scheme
- annual equipment allowance
- free books, training and continuous personal development
- employee support groups, reward and recognition schemes
- free breakfast, lunch and parking when onsite
- casual office dress code


Equality, Diversity and Inclusivity (EDI)
We are committed to creating an environment in which everybody has the opportunity to thrive. This is why EDI is so important to us.

Rest assured that not only can you bring your authentic self to work, it is actively encouraged, because your unique experiences, your unique perspectives in turn, help us to thrive.

Role Purpose

The Customer Service Representative is a pivotal part of the Clearvision Customer Service Team, Primarily responsible for managing the software licensing and renewal needs of Cleavision's diverse customer base.

As a member of this formidable unit, you will be responsible for generating software licensing quotes for customers and internal stakeholders, and for handling inbound customer enquiries over the phone and via a ticketing system.

You will be accountable for ensuring the customer (whether internal or external) receives the best possible service for every request, using a combination of the technical skill set you will gain from the continuous training and onboarding, as well as leveraging additional resources at your disposal such as online knowledge bases and support from technical and commercial colleagues.

The role will suit a bright and outgoing individual with an inquisitive mind who enjoys solving problems.

You will be passionate about delivering superb customer service and will possess excellent interpersonal skills required to frequently liaise with team members both inside and outside of your department.

Key Role Accountabilities

• Generation of Renewal quotes (Software licenses, hosting & support contracts etc) prior to the renewal date.
• Preparing quotes for new licenses, upgrades and downgrades
• Following the license purchasing process
• Attend new business calls with prospect customers, providing support to the Sales Team where required.
• Answering inbound telephone calls to the Customer Service line, and inbound ticketing system accordingly.
• Continuous CRM housekeeping ensuring records of customers you interact with are up to date, accurate & concise.
• Processing receipt of inbound customer Purchase Orders.
• Taking part in daily team huddles, ensuring work for the day is distributed fairly and dealt with in a timely fashion.

You will develop professional relationships with various departments and stakeholders, these include:

• The Senior Customer & Proposal Officer
• The interface between Customer Service and the project managers in terms of providing the detail necessary to complete a statement of work and / or delivery of projects.

• The Commercial Officer

• Point of reference for complex queries. The commercia