Customer Service Administrator - Truro, United Kingdom - Checkmyfile

Checkmyfile

Verified Company

Truro, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator - £21,500 to £25,000 - Truro, Cornwall

We are looking for talented professionals from customer service or other people-focused backgrounds to join our team to support the ongoing growth in our business operations, working in internal and customer facing roles.

No previous financial services experience is required as full training will be given.

You must possess excellent communication skills, both written and verbal, resilience when working under pressure, high levels of discretion and integrity, and be able to type at a reasonable speed.

Your core working hours will be 08:5- 17:05, Monday to Friday.

Who are we?

Checkmyfile, the UK's first provider of online Credit Reports, was launched over 20 years ago and serves over one million UK customers each year.

We provide the UK's most detailed Credit Report, with data from all four Credit Reference Agencies:
Equifax, Experian, TransUnion, and Crediva.

We are passionate about hiring brilliant people who are skilled, driven, and bring innovative ideas to the table.

Our customers are always at the heart of everything we do at Checkmyfile, and our team are committed to providing them with the best experience possible.

Your key responsibilities

Provide expert and personalised customer support
Showcase our customerfirst approach to business
Ensure customers receive compassionate and knowledgeable assistance
Educate customers through support of a marketleading product
Provide wideranging advice depending on customers' circumstances
Deliver timely and highquality responses to customers across multiple channels

We would
love to meet someone who...

Has excellent relationshipbuilding skills
Enjoys delivering bestinclass customer service
Is resilient when working under pressure
Is selfstarting with a peoplefirst mindset
Has high levels of discretion and integrity
Is selfmotivated, with strong organisational skills
Is comfortable communicating verbally and in writing
Is highly proficient with MS Office
Can multitask

What
you will get in return...

A competitive salary of £21,500 to £25,000 depending on experience
25 days' Annual Leave plus Bank Holidays
Enhanced Company pension scheme with matched employer contributions
Complete access to the Self Space therapy platform, supporting your mental wellbeing
Relaxed and friendly office environment, soon to be in central Truro following an exciting multimillionpound purchase and refurbishment of a Grade II listed building
Enhanced sick pay, maternity/paternity pay
Life insurance cover
Cycle to work scheme