Service Desk Administrator/coordinator - Southampton, United Kingdom - GalxC Cooling Services Ltd

Description

Reporting to:
Office Manager/Service Manager


Close liaison with:
Service Manager/Director

• Field based

Service Engineers

• Field based

Suppliers - Nationwide

Customers - Nationwide


Role:

• Processing Customer / supplier calls
• Programme and control engineer workload
• Programme monthly Routine Maintenance calls
• Keep customer informed of delivery dates and changes to prearranged plans
• Prepare and manage quotations for remedial work
• Source and order materials required to complete work ensuring deliveries are on schedule
• Ensure response times are adhered to wherever possible
• Email job details to engineers daily
• Price worksheets and invoice customers using SAGE account software training can be provided
• Raising supplier purchase orders & allocating to jobs
• Process Engineer work sheets daily
• Produce Maintenance renewal quotes and set up contracts
• General day to day admin

Summary:

This role will be to assist in providing a service to our customers that is second to none.

Providing both a speedy and effective response to all tasks, assisting our field-based personnel in continuing our good service and expanding the business.

You may be required to assist any section within the department as needs require.

Each member will be responsible for the smooth running of the area in that they are working and will be monitored on both individual performance and teamwork.

Whilst you will be expected to use your own initiative & have a good attention to detail, you will also liaise closely with the Service Manager to resolve any ongoing issues.

Previous Service Desk experience would be preferred

Must have at least 2 years recent experience of working in a fast-paced office environment


Working Hours:

Monday to Friday 8.30am to 5.00pm. (30 minutes lunch break)


Salary:

Depending on experience


Benefits:

25 days holiday plus bank holidays

BUPA after 1 year's full service

Free parking

5% absence bonus after 3 months

Small friendly office


NO RECRUITMENT AGENCIES PLEASE

Job Types:
Full-time, Permanent


Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Onsite parking
• Private medical insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Remotely

• No

Job Types:
Full-time, Permanent


Salary:

£21,673.60-£23,000.00 per year


Benefits:

• Company pension
• Onsite parking
• Private medical insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme

Application question(s):

• Are you based in Southampton?
• How many years experience Admin do you have?
• How much notice do you have to give?

Work Location:
In person