Legal Disrepair Case Manager - London, United Kingdom - Peabody

Peabody
Peabody
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Peabodyhas an exciting opportunity for a
Legal Disrepair Case Manager on a
full time, 12 month Fixed Term Contract, basedat our Westminster Bridge Road in
South East London. In return, you will receive a competitive salary of
£32,800 per annum.


As our
Legal Disrepair Case Manager, you will assist in the Management of Legal Disrepair cases in line with the Legal Disrepair Protocol.

You will liaise with solicitors and residents in order to resolve outstanding repair /claims throughto resolution, assist in identifying trends through analysis and reporting and liaise and assist the contractors in completing repairs to a high standard, including visiting residents at their homes.


What we're looking for in our Legal Disrepair Case Manager:

  • Experience and understanding of Pre-Action Protocol for Housing Conditions Claims in England
  • Experience in a Housing Association or Local authority
  • Experience in complaints handling
  • Understanding of Landlord and Tenant Act 1985 Section 1
  • Knowledge using Microsoft Office
  • Dynamics, Excel

What you can expect to be doing as our Legal Disrepair Case Manager

  • Working within the Peabody procedures for Legal Disrepair Protocol
  • Participating actively in, taking responsibility for ensuring the delivery of service
  • Working closely with the Legal Team, Surveying and contractors to ensure effective communication and liaison arrangements are followed
  • Assisting in identifying issues requiring a management input to ensure that effective solutions are developed and implemented
  • Working with the business partners to drive delivery of key performance indicators
  • Meeting or exceeding response rate required within the legal disrepair protocol
  • Ensuring solicitor and resident letters are concise and comprehensive and meet the quality standards met
  • Meeting or exceeding the deadlines of notification and ensure that all systems are updated to reflect actions carried out
  • Managing relationships and deadlines provided with contractors and internal staff to deliver excellent customer experience during the case
  • Maintaining and improving knowledge and skills to best carry out the role and represent the best interests of Peabody and its customers
  • Identifying improvement areas and assisting in developing strategies that will enhance the customer experience and contribute to the value for money initiative
  • Showing initiative and tenacity in ensuring that cases are followed through to resolution and lessons learned are identified and implemented
If you feel have the skills and experience to become our
Legal Disrepair Case Manager, please click
'apply'now


  • At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good worklife balance; and to improve our productivity and performance, we embrace agile working, which means ifyou are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._
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