Receptionist - Part Time - London, United Kingdom - Sodexo

Sodexo

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Job Introduction

About the Role

Receptionist at
Singapore Airlines Lounge - Heathrow

We're experience makers.

And relationship builders.**And
we're hiring.
We currently have an opportunity for a
Lounge Receptionist to join our team.

This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live you don't dream it, you live it every day.

Here you'll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together.

Be part of something
greater.
Main Responsibilities

To be polite, professional, and friendly at all times with customers, clients and colleagues
First Class Passengers will need to be escorted to their seats in the lounge and handed over to a host
To ensure the highest level of customer care is adhered to all the times.
To ensure that you are familiar with location of the lounge, facilities and access policies to advise passengers.
To acknowledge and orientate all incoming guests: usage count should be based in access right. The priority is Class overrules status
Handle customers involved in any irregular operations in conjunction with SIA representatives
To manage and keep stock of magazines and newspapers provided and make them available to customers (must be current or at most one day before)
Be Familiar with basic PC/Internet troubleshooting knowledge
To demonstrate a cando attitude towards individual customer requests and strive to exceed customer expectations
Ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence
To acquire a good knowledge of all products in order to be able to advice individual client/customer on their product choice
To actively aid customer feedback, passing information gained onto your line manager
Take and pass on messages accurately to ensure excellent communication across all disciplines
To always look out for opportunities to develop our service
As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities promote efficiency
Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
Be prepared to attend all related training sessions and meetings
To cover other reception areas within the building if required
Assist the team and build a professional relationship with them
To make sure you are aware of, meet and cooperate with the Management in regard to the legal and Company requirements
Taking reasonable care of your own health and safety and others who may be affected by what you do or fail to do
Ensure all machinery is in safe working condition
Ensure that all logged Facilitator jobs within reception areas of responsibility are monitored and completed.
Look out for passengers in the lounges who are late for their flight
Handle customers involve in any irregular operations in conjunction with SIA Representatives
Have a positive and lasting relationships with all customers and clients.
Demonstrate a positive attitude and behave appropriately.
Excellent customer service
Previous experience working in a reception role.
The ability to prioritise and have an eye for detail.
Good communication skills written and verbal.
The ability to demonstrate great teamwork.
The ability to follow instructions.

About The Company
Sodexo Live

We're Experience Makers.
And go-getters, fanatic foodies, and community pillars.

At
Sodexo Live build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we'll give you all you need to thrive.

We
Belong to a team that feels like family,
ACT with purpose and be inclusive,
Thrive in our career, while able to
Be Live in the moment creating exceptional memories.

After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Because at
Sodexo Live we're so much more.

Be part of something
greater
Why choose Sodexo Live

At
Sodexo Live we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at highprofile sports venues, cultural destinations, corporate events or onceinalifetime social functions, you won't just craft the momentyou'll be immersed in the action. As part of the Sodexo Live team, you belong to someth