ITIL Process Manager - Batley
Only for registered members Batley, United Kingdom
3 weeks ago
Job summary
ITIL Process Manager/ Head of Process Management role involves leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management.
Responsibilities
- Collaborate with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework.
- Act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model.
- Collaborate with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues.
Job description
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