Duty Manager - Truro, United Kingdom - Check On Recruitment

Check On Recruitment
Check On Recruitment
Verified Company
Truro, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

As hotel duty manager you will be an important part of the company management team, working for and with the directors, and hotel manager, helping the company to achieve its ambitious goals to develop a successful new boutique hotel property.


You will have a heart for hospitality, and importantly an understanding of what it takes to work for a small independent boutique property, which requires management to fill a diverse number of roles that a small business requires.


Role and responsibilities
Operational management and standards

  • Ensure a clean, safe and welcoming guest environment
  • General reception and reservation duties, food and drink service in the bar and lounge, assisting with breakfast service when required
  • Supervise the day to day running of the hotel operation
  • Deputise for the hotel manager when required
  • Carry out regular property inspections and ensure standards are maintained
- "sleep in duty management" max 2 nights per week on a rolling rota


Revenue

  • Proactively seek opportunities and ways to maximise revenue in line with business goals
  • Some knowledge of digital media/marketing would be an advantage

HR

  • Alongside the directors and hotel manager, create a positive culture in line with company values and strategy
  • Support the training and management of all hotel employees

QUALIFICATIONS

  • Previous experience in a hotel/leisure setting in a front of house / supervisory role
  • Good written, verbal and listening skills
  • Excellent customer service and organisational skills
  • Good decision making and the ability to problem solve and stay calm under pressure
  • A professional appearance
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