IT Operations Specialist - Newbury, United Kingdom - Vodafone

Vodafone

Verified Company

Newbury, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Newbury + Hybrid

Salary:
Excellent basic salary plus bonus and Vodafone benefits

Hours:
Full time 37.5 hours per week - Mon to Fri
-
Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things.

Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.

Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.

With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.

We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join Vodafone UK IT, which is at the core of our digital future, analysing and operating all our internal and customer-facing systems, with the aim of delivering the best customer experience.

None of it would be possible without our innovative teams, creating a connected future with technologies like Cloud, AI and big data.

What you'll do

You will be conducting level 2 support activities, incident, and service request management.
You will regularly be involved in problem analysis / resolution, configuration changes, health check & housekeeping activity on our Tibco platform
You will be supporting on Triage tickets, identifying bug fixes enhancements and minor code product issues and escalate to appropriate teams.
You will play a crucial role in continuous process improvement and standardization, identifying root causes of the issues and driving resolution.

Who you are

You will be happy to manage end to end ticket ownership and suggest ways of improving our strategies if needed.
You will ideally have experience working withing a Level 2 support environment
You will be happy to manage internal and external stakeholders expectations
What we offer

We believe that taking care of our employees is the key to their success.

That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.

We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.

We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can
LI-Hybrid #Reed