Cancellations Agent - Eastleigh, United Kingdom - Business Choice Direct

Business Choice Direct

Verified Company

Eastleigh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
£20, £23, D.O.E.)

Benefits Package:

25 Days holiday + paid day off on your birthday
Company Pension
Cash plan benefit to assist with medical and wellbeing costs
Annual charitable donation to chosen charity
Professional Qualifications (Study required)
Free parking
Work from home (Once competent and agreed with line manager)
Employee wellness programmes
Staff discounts
Cycle to Work Scheme
Company Events
Casual Dress
Refer a friend scheme
Paid time off for volunteering

Qualifications:

GCSE Maths & English at Grade C/Level 4 or above
Chartered Insurance Institute Certificate in Insurance (willing to work towards)

About You
Are you an ambitious, energetic and dynamic person who excels in a client focused environment? Are you passionate about the service you deliver? Are you driven to achieve targets and do you thrive in a fast paced environment, always striving to go above and beyond? Are you looking to develop your career in an industry that is diverse and full of opportunity?

By joining our Customer Retention team at BCD, you will be the first point of contact for our customers to discuss the cancellation of their policy.

Through inbound and outbound contact you will need to use your communication and objective handling skills whilst you establish the needs of the customer, identify potential gaps in cover and finalise the outcome of their policies.

You will need to be able to work under pressure in our fast paced environment and have the ability to work with high accuracy.

About Us

Business Choice Direct are part of the Lloyd & Whyte Group, a group of businesses which provides insurance and financial services to specialist markets.

We offer a variety of roles for talented people who want to join us.

Business Choice Direct Insurance Services Ltd is a Commercial Insurance broker, specialising in the logistics, high premium Motor, SME, and Tradesmen industries.

At Lloyd & Whyte our business is centred around five core values - Fun, Supportive, Professional, Partnerships and Ambitious.

By ensuring that these values are at the heart of everything we do, we're able to build a business that remains focused on delivering what we say we will to our clients, colleagues and business partners.

Our team here is motivated and upbeat.

If you join us, you will be given individual targets, but the emphasis will be to work as a team to achieve, starting with your morning 'buzz' meeting you will strive with your team mates to deliver high quality advice, assist with changing policies as well as recommending new products to our commercial insurance customers.

Working Hours:

Full time/Permanent hours per week

Monday to Friday,

Training:

6 Month Induction / Probation Training plan
Ongoing training via monthly 121's, Team Training and External support
Continuous development via Industry recognised training system, mínimal one course per month covering topics across Insurance Industry
Support to complete further industry qualification

Key Responsibilities

Achieve individual objectives and key performance indicators as set and agreed
Communicate with Insurance Companies and Finance Houses
Attend daily Buzz Meetings starting at 8.50am with your team
Provide professional support and advice to clients & Insurers, ensuring high levels of service and client satisfaction throughout the life cycle of their insurance
Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible
Ensure all policy administration is dealt with in a professional and timely manner
Calculating Insurer premiums and finance balances, finalising & collecting balances and or arranging refunds.
Adhere to all Company, regulatory and compliance guideline requirements
Maintain own technical competence
Support colleagues from all areas of the business as required

Job Types:
Full-time, Permanent

Salary:
£20,000.00-£23,500.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Financial planning services
Onsite parking
Referral programme
Sick pay
Wellness programme

Schedule:

Monday to Friday

Ability to commute/relocate:

Eastleigh, SO50 9NW: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you confident in communicating with clients via telephone on a daily basis?
Please can you briefly summarise why this particular role is of interest to you?

Experience:

Customer Service: 1 year (preferred)

Licence/Certification: