Accommodation Research Administrator - Matlock, United Kingdom - Contours Holidays

Contours Holidays

Verified Company

Matlock, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Summary:

An entry-level office role in the travel & tourism sector, requiring attention to detail, map-reading skills and confidence in written English, with computer skills a must.

On-the-job training provided.

Job Purpose:

Researching accommodation & transport suppliers for self-guided walking, cycling and running holidays; making decisions on the best suppliers for Contours to ensure the best value & quality for our customers.

Responsibilities & Duties

Updating, maintaining & reviewing accommodation listings on our bespoke database, assessing suitability against our criteria and choosing the best options for our customers
Writing clear, concise, and accurate walking directions between the trail and the accommodation for our clients, using a range of guidebooks, printed maps and Google mapping.
Investigating complaints from customers about accommodations & written directions; if necessary, contacting those accommodations to discuss resolution, or amending directions accordingly
Using mapping software to check the daily distances and cumulative ascents of walking routes offered by Contours Walking Holidays
Ad hoc duties to assist in the efficient running of the business, with crossover between departments

The role may also involve opportunities to walk our trails on the job.

To check original route notes
To write walking directions to accommodations
To investigate and inspect accommodations in person

Please note:

visiting trails in person is
NOT a compulsory or regular component of this role, as we have more staff keen to get out on the trails than we have opportunities to send them.

Qualifications and Skills

Mapreading skills
essential must be able to confidently relate maps to tools such as Google Street View, and accurately describe a route based primarily on map interpretation.
Confident PC user, including
Microsoft Office (Word, Outlook and Excel)
Outstanding organizational skills and attention to detail
Excellent written and verbal communication skills, both
in person &
on the phone

Required Experience
You are not required to have existing office experience.

However, you must be able to demonstrate personal experience of:

Meeting tight deadlines
Working quickly and precisely under pressure
Working as part of a team

Benefits:

28 days annual leave including bank holidays, increasing to 30 days after 3 years' service, and 31 days after 5 years
5 days fully paid sick leave annually
Flexible working from home 2 to 3 days per week, if preferred
Friendly, relaxed office atmosphere
Free onsite car park

Hours:

Standard fiveday week
Monday to Friday with additional Saturday shifts on rota approximately one Saturday shift a month, compensated with a day in lieu the following week
9:00 to 5:30 (1 hour unpaid lunch break)
37.5 hours per week

Job Types:
Full-time, Permanent

Salary:
From £20,300.00 per year

Benefits: