Colour Consultant - Cheltenham, United Kingdom - Farrow & Ball

Description

We are currently looking for a creative individual to join our Colour Consultant team in Cheltenham and Oxford as a Colour Consultant.

Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.

Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.

The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.

As the Colour Consultant you will be providing an in-home & online colour consultancy service that adheres to Farrow & Ball standards, whilst meeting the customer's needs and providing an excellent service that gives them the confidence to use Farrow & Ball products.

• Proactively sell the colour consultancy service and F&B products.
• Manage the end to end customer journey ensuring appropriate pre and post visit follow up, facilitation of post consultancy orders, early resolution of queries or questions.
• Visit customer's home (business, commercial space etc.) to advise and devise appropriate colour schemes (paint & paper) for the customer's requirements.
• You will possess excellent communication & organisational skills in order to lead a seamless experience for the customer whilst also presenting yourself in a professional manner.
• Produce detailed specification to include chosen colours, wallpaper, quantity, finishes, and third party/licenced products and costings.
• Showcase a proactive approach to KPI Target achievements on a monthly basis.
• Identify sales opportunities post consultancy as well as purchase triggers e.g. colour card, sample pots, utilising targeted reporting to drive sales conversion.
• Undertake regular visits to Showrooms to ensure the Colour Consultancy service is promoted, and to keep up to date with new products, training and company campaigns and initiative
• Offer Virtual Colour Consultancy service where appropriate & geographical needs cannot be met ensuring the same high standards and behaviours are applied.
• Engage with customers over an online portal to deliver a virtual 'inhome' décor service as required by the client
• You will possess excellent communication & organisational skills in order to lead a seamless experience for the customer via the online channel. You will need to present yourself in the same professional manner as you would for an inhome consultation

• Strong sales acumen able to close, cross and up sell, maximising all sales opportunities presented and identify growth opportunities.
• Technical Expertise understanding structures, lighting, substrates, spatial awareness.
• Ability to match and articulate appropriate colour schemes to brief, properties and/or look.
• Understanding of colour psychology and translate these to F&B colour schemes.

• Microsoft Office (Excel essential), iPad, CRM, sales systems, internal F&B systems, and proficient in Outlook Diary Management.
• Authenticity able to communicate visions and plans in a way that is appropriate to the individual customer's experience and requirements, whilst actively listening and asking insightful questions
• Influence able to provide options and schemes to encourage the full F&B product range throughout the home and on all substrates.
• Empathy able to understand customer's needs and ensure advice and options are to the customer's taste and sensibilities, which ensures schemes are engaging and inspirational
• Selfstarter high levels of drive and motivation with the ability to work independently.
• Communicative able to confidently present to customers individually and during events.
• Planning & prioritisation skills highly organised and able to manage workload effectively, whilst meeting deadlines. High levels of flexibility to ensure the needs of the customer are met.
• Previous design experience highly desirable

• Flexibility to travel across a wide geographical area
• Flexible to work daytimes, weekends, and evenings
• Full & clean driving licence with own car and business insurance

• 24 days' annual leave pro rata (increasing with length of service) plus bank holidays
• Annual salary reviews, based on individual performance
• Enhanced Maternity and Paternity pay
• Generous staff