Trainee Csr Parts Advisor - Wellingborough, United Kingdom - Volvo Group

Volvo Group

Verified Company

Wellingborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Trainee CSR Parts Advisor

Location:
Wellingborough, GB, NN8 6AQ
Position Type:Professional
Trainee CSR/Parts - Wellingborough

Starting salary £23k

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with nextgen technologies and the sharpest collaborative teams, then we could be a perfect match.
Start Your Career Journey as a Trainee Customer Service Representative (CSR)/Parts with Volvo Trucks

Hrs - Working a rotating shift pattern
0700hrs to 1500hrs and 10am to 1800hrs
Starting salary £23,000 p.a. raising in stages throughout the year with training to £25,500 p.a.

What will you do?

Training will be given:

To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
To carry out the Service Department's invoicing and administration systems efficiently.
To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
To liaise with the Workshop Supervisor to maximise Workshop loading to ensure efficiency and profitability.
To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
To ensure all customer complaints are courteously and efficiently handled and processed.
To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
Effectively plan activity levels to include regular account maintenance visits and target account visits.
Promote Volvo Trucks in terms of its products, services and value at all times

Who are you?
If you have had exposure of any of the following skills, then this would be advantageous but not essential:

Familiarisation of booking times
Familiarisation of vehicle parts.
To keep up to date with product development by reading relevant information and technical note issued.
Good communication skills, both written and oral.
Excellent IT knowledge, although training will be given on inhouse systems

Benefits we offer

Contributory Pension scheme matched up to 5%
Health cash plan with access to dental insurance
Extended maternity/paternity & adoption leave
Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.
Cycle to work scheme
Cash plan savings scheme
Who we are and what we believe in
Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.
At

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Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Job Category:

Sales & Services
Organization:
Volvo Trucks
Travel Required:No Travel Required
Requisition ID:5007
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Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed.

Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.