Collections Advisor - Manchester, United Kingdom - The Growth Company

The Growth Company

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location
Manchester

Company
The Growth Company

Contract type
Permanent/ Full
- time

Salary
£22,000 per annum

Closing Date
19/03/2023

Ref No
3400

The Growth Company (GC) has an exciting opportunity for a Collector who will manage a portfolio of Start Up Loan customers who have defaulted on their loan repayments to establish repayment programmes or bring repayments up to date and maintain arrears rates below minimum contractual requirements

Key Responsibilities

Communicate professionally and confidently with customers to establish rapport and achieve repayment
Achieve weekly targets for Early Arrears Management to meet contractual targets
Identify and escalate high risk accounts
Prepare performance management Information for the Early Arrears Management Manager to monitor performance
Clarify with business advisers and Mentors any queries from loan recipients with regard to the loan or their business to support customer in agreeing to repayment programme
Maintain the loan management system to ensure customer information is correct and up to date in accordance with data protection rules
Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers
Commit to a personal continuous development plan to improve both your performance and customer added value
Liaising with all Third Parties authorized to act on the Customers behalf
Ensure all responsibilities under Treating Customer Fairly are met

About You

Excellent planning and organisation skills
Understanding and experience of financial process
Credit Control and arrears experience
Excellent communication skills

Skills Required:

Ability to work in a team environment
IT skills and a working knowledge of Excel spreadsheets and computerised management systems
Account and CRM database management
Numerical and communication skills

GC aims to promote a culture of flexibility and agile working.

Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles.

We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.