Guest Relations - Castleford, United Kingdom - Gravity Active Entertainment

Gravity Active Entertainment

Verified Company

Castleford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our vision is to help more people have fun. It's as simple as that.

But a dream is only a dream without a plan, and ours is to grow Gravity until our name is synonymous with good times.

Gravity is zero inhibitions.
The power of play.

Our Values
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Commitment:

We're all in

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Joy

We're full of fun

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Energy

We're unstoppable

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Creativity

We're building something special

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Discovery

We're learning to fly

Summary of Position
You will be working across a number of different activities, including bowling and urban street golf, as well as the Funbox, which is our exciting mix of pure arcade nostalgia, with the latest innovations for fun-lovers and thrill-seekers alike

You will ultimately be responsible for ensuring that every single guest, including children and adults, has THE BEST TIME EVER Obviously, there is a serious side to this too, which is just as important as the fun bit, as you will need to ensure the safety of our guests at all time.

Key Accountabilities

Greet and assist customers upon their arrival at the venue.
Ensure all customers watch the relevant safety briefings for related Activities if applicable.
Ensure that customers and other members of staff are adhering to the Company's Health and Safety policies for each activity.
Coordinate the clearing of the activities of customers whose time has elapsed
Ensure that all equipment and safety items are functioning properly on all activities and ensure that all walls, harnesses and safety items are functioning properly.
Be compliant of all the relevant opening and closing checks.
Attend to all injured visitors within your designated area and implement first aid as necessary.
Ensure compliance with all organisational policies and procedures, including those for stock control and cash handling.
Undertake training as required by the Company.

Key Performance Indicators

Maintain positive informative conversations with our guests highlighting all activities.
Following the correct steps to achieve the mystery customer report results.
Achieving sales targets set by management.

INDLEISURE