Business Improvement Manager - Cardiff, United Kingdom - Alcumus

Alcumus

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Business Improvement Manager role holds responsibility for developing and managing business improvement initiatives and transformation to enhance the end-to-end customer journey for SME customers.

What that means day to day:

Using lean techniques, value stream map the end to end processes across the SME division key product lines to highlight areas of improvement for the business, driving awareness of current state issues and working collaboratively to develop a next futurestate.
Develop and manage the lifecycle from inception to project delivery, business improvement and transformation initiatives across the SME division to continually improve customer delivery
Develop financial benefit tracking model to understand payback for improvement projects.
Working collaboratively with the sales, marketing, operational and technical stakeholders, take a leading role in delivering new product launches to the internal teams e.g., developing operational processes for new product launches.
Using A3 techniques, work collaboratively with the wider team to complete problem solving at root cause level.
Meet and exceed team KPI targets to ensure desirable revenue generation and behaviours that are consistent with a sustainable business
Become a key member of the SME Operations team, encouraging effective teamwork in order that team targets can be met and exceeded on a sustainable basis

What you'll need to be successful:

Extensive experience of project management using key PM disciplines.
Extensive experience of working across multiple stakeholder groups to deliver projects on time and in full
Extensive experience of managing senior stakeholders in a corporate environment
Proven track record of building strong team relationships and setting and managing stakeholder expectations
Problem solving using A3, 5 why, and Isikawa

Person fit:

Excellent communication skills: ability to present confidently and effectively at senior levels, influence the thinking of your colleagues, peers, and senior team members
Comfortable in managing multiple workloads and differing pace
Highly motivated and a selfstarter, Results focussed
Highly organised with a disciplined approach to managing workload
Comfortable working alone or within a team
Willing to do what it takes to succeed on a sustainable basis
Lean or Six Sigma professional qualification
Project management (APM or equivalent)

What you'll get in return FOR THE HERE AND NOW - We provide a mature and flexible 'work your way' culture, generous holiday allowance, a 'giving day' to give back to others, enhanced family friendly leave (regardless of gender), an employee assistance programme, 24-hour online GP,gym discounts, cover for a variety of healthcare, dental, optical and wellbeing treatments/services, a cycle to work scheme and paid time off when you're physically and mentally unwell.

FOR FUN - You spend a significant percentage of your time with your colleagues (and what a great bunch of people they are) and it's important to us that everyone contributes to an environment that is positive and full of laughs.

We've always got somethinggoing on, from charity events and competitions to recognition events and awards and we encourage our teams to get involved and have fun along the way.

Sound interesting so far?

What you can expect if you apply:

An interview process consisting of:
An initial discovery call with the recruiter
A first stage interview via Microsoft Teams
Additional interview (likely face to face) with the stakeholders you'll be working with closely in the role

We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

Equal Employment Opportunity
If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.