Asset Management Assistant - London, United Kingdom - Dentsu Aegis Network

Dentsu Aegis Network
Dentsu Aegis Network
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Title:
Asset Management Assistant


Job Description:

What you will be doing


We are looking for a permanent employee to work in the UK IT team maintaining good practise regarding company hardware.


The role will involve:

  • Assisting in the management of all assets within a technology environment with a focus on leading the JML process (Joiners, Movers, and Leavers).
  • Ensuring all asset records details are updated during the asset lifecycle.
  • Assisting in stock control.
  • Basic configuration of mobile devices.
  • Updating data on the company's databases.


As the role involves stock management, attention to detail and the ability to follow a process are essential and will need to be demonstrated from day one.


The difference you will make- Reporting and maintaining the company asset records.- Actively chasing IT assets to be returned in a timely manner. Following JML process and contributing to future JML process development.- Escalating incidents when necessary.- Reporting weekly on the process results.- Resolving leaver tickets in helpdesk / ServiceNow software task queue for UK leavers.- Updating asset ownerships (updating the database with swap-outs/returns).- Setting up/wiping mobile phones, helping with mobile phone issues when required.- Helping with the Asset Management incident/request queue.- Responsible for processing returned hardware from leavers and existing staff.

What you'll bring


Essential Technical Skills:

  • Very good Excel/Microsoft Office skills.
  • Previously worked using ServiceNow CMDB (or any other asset database).

Useful Skills:

  • Exposure to:


  • Technology Call Management Systems.-

  • Understanding of a ITIL service environment.-
  • Understanding of stock control principles

Essential Personal Qualities and Knowledge:

  • Ability to communicate effectively with members of the support team, customers and 3rd parties.
  • Highly organised and methodical.
  • Ambitious, articulate person, with a desire to progress their career.
  • Excellent telephone manners.
  • Well presented.
  • Ability to stay calm under pressure.
  • Ability to manage multiple tasks at the same time.
  • Positive and adaptable attitude.
What else you need to know

The teamwork from our London office based in Regents Park, NW1.

About dentsu international


Part of dentsu Group, dentsu international is a network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy.

Dentsu delivers people-focused solutions and services to drive better business and societal outcomes.

This is delivered through five global leadership brands - Carat, dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.


Dentsu international's radically collaborative team of diverse creators unifies people, clients and capabilities through horizontal creativity to help clients create culture, change society, and invent the future.


Powered by 100% renewable energy, dentsu international operates in over 145 markets worldwide with more than 46,000 dedicated specialists, and partners with 95 of the top 100 global advertisers.

About dentsu Group (dentsu)

Led by dentsu Group Inc

(Tokyo:

4324;


ISIN:

JP , a pure holding company established on January 1, 2020, the dentsu Group encompasses two operational networks: dentsu japan network, which oversees dentsu's agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees dentsu's agency operations outside of Japan.


With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, dentsu Creative, and Merkle—as well as through dentsu Japan Network companies, including dentsu Inc., the world's largest single brand agency with a history of innovation.

The Group is also active in the production and marketing of sports and entertainment content on a global scale.

How we'll reward you

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

We're proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won't define people by their race, gender, sexual-orientation, age or disability.

Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing.

That's what we care about.

So, whether you're joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but
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