Customer Service Administrator - Northampton, United Kingdom - Drax Group

Drax Group
Drax Group
Verified Company
Northampton, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Administrator (SME Billing & Settlement)

Northampton/Hybrid


As a Customer Service Administrator in our SME Billing & Settlement team you'll use your detective skills to investigate, identify, and resolve third-party and supplier queries whilst delivering an exceptional service.


About the role


You'll investigate data discrepancies, using your problem solving skills to determine the cause of the issue and how it can be resolved.

Taking ownership, you'll analyse consumption trends and rebill the customer as required.

As part of this, you'll liaise with external industry bodies and third parties to ensure all issues are resolved while remaining compliant.


About you


Working on a fast-paced team with a busy workload you should be confident in prioritising your workload and using your own initiative to make the best decisions.

Ideally you'll have a background in customer service with strong admin and communication skills.


About Drax


Drax Group is a UK-based renewable energy company engaged in renewable power generation, the production of sustainable biomass and the sale of renewable electricity to businesses, playing a vital role in helping change the way we generate, supply and use energy.

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