Co-ordinator - Prescot, United Kingdom - MJ QUINN INTEGRATED SERVICES LTD

MJ QUINN INTEGRATED SERVICES LTD
MJ QUINN INTEGRATED SERVICES LTD
Verified Company
Prescot, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Working Hours | Monday-Friday on a rota basis hours between of 8am-8pm (40 Hours)

Salary | £24,000 p/a
Here at MJ Quinn we currently have an exciting new opportunity for a Jeopardy Coordinator to join the business.

This position will be based in our Head Office in Knowsley, Liverpool, working 40 hours between 8am-8pm Monday to Friday.


As a Jeopardy Coordinator, you will be responsible for 'on the day' allocation and Jeopardy management of work for all service delivery products and pro-actively managing the outbound workflow.


Responsibilities of the role:


  • Allocation of work to field teams
  • Allocate and jeopardy manage the work stack to help deliver efficiencies in the operation and maximise the bottomline contribution
  • Deliver inbound and outbound call metrics and maintain service level agreements
  • Prioritise on the day work stack and allocate effectively to deliver client metrics
  • Operate a duty of Care function for field personnel
  • Dealing with requests via inbound calls within a timely manner and observing daily KPIs
  • Monitoring all upholding queues and identifying potential conversions

What are we looking for:


  • Experience of working within a similar role.
  • Excellent communication skills and a good telephone manner.
  • Customer service experience dealing with engineers is preferred but not essential.
  • Good level of IT skills with experience working on Microsoft 365.

Benefits packages:


  • Competitive salary
  • Medicash Scheme
  • Pension Scheme
  • Gym & Retail Discounts
  • X2 Life Assurance

Should you feel you have similar experience and you're looking for a new challenge then we would love to hear from you

Benefits:


  • Cycle to work scheme

Schedule:


  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • No weekends

Ability to commute/relocate:


  • PRESCOT: reliably commute or plan to relocate before starting work (required)

Job Types:
Full-time, Permanent


Pay:
£24,000.00 per year


Benefits:


  • Company pension
  • Cycle to work scheme
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • PRESCOT: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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