Customer Service Advisor - Tadcaster, United Kingdom - TribePost

TribePost
TribePost
Verified Company
Tadcaster, United Kingdom

5 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Benefits Available:
BUPA healthcare, Company Pension Scheme, 31 days holiday (pro rata), Free parking, Free tea / coffee / soft drinks


We are Innserve Ltd, we keep Britain pouring
Here at Innserve we supply, install and maintain beer and drinks systems to over 80000 outlets across the UK.


Our Customer Service Centre in Tadcaster plays a key role in ensuring our customers can keep pouring drinks for their patrons.


The Role - Customer Service Advisor:

  • Fully comprehensive training will be provided.
  • You'll be speaking to customers over the phone, giving them assistance with their drinks dispense equipment. You'll determine if diagnostic help can be given over the phone to fix the problem straight away or whether a visit from a specialist technician needs to be booked.
  • Logging calls and following up on diagnosed calls to ensure great customer service is always given.
  • Hybrid working available we are flexible to work around you (our team normally spend 60% of their time at home and 40% in the office).
Our office hours are 8am - 9pm 7 days a week.


Your shifts are on an 8-week rolling rota between these hours so you will know when you're working (you'll average 35 hours a week).


You'll also have a week off planned in during each 8 weeks (this is on top of your annual holiday allowance)

Who are we looking for?

  • You will be approachable and helpful to provide a high level of customer service.
  • You will have excellent verbal communication skills.
  • You will be able to effectively use a computer during realtime conversations with customers.
  • You will be a strong team player who wants to succeed.
  • You will be happy to assist and support colleagues around you and juggle your priorities to achieve team goals as well as personal ones.
  • An understanding of the licensed trade would be a distinct advantage, but not essential.
  • No previous experience needed

If you feel you have the necessary skills and experience to be successful in this role click on 'APPLY' today, forwarding an up to date copy of your CV for consideration in the first instance
We'd love to hear from you. Innserve is committed to being an equal opportunity employer.

No agencies please.
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