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Help Desk Administrator - Harmondsworth, United Kingdom - Mitie

Mitie

Verified Company

Harmondsworth, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Help Desk Administrator - Part Time 20 hours per week - Heathrow Immigration Removal Centre

£13,187.50 per annum
Job objectives and responsibilities

To provide an effective and efficient helpdesk and administration service to FM Services, including being the first point of contact for all FM queries and requests.
To operate and update the FM systems used to manage and control all FM activities

Main duties and accountabilities

Provide comprehensive administrative support to FM Services ensuring that work is completed accurately, effectively and efficiently so that the office runs smoothly at all times.
Operate the helpdesk function and act as the first point of contact for the department, dealing with queries and job requests logging and updating details on the FM management system
Escalating incidents to the FM team, the Authority and third parties as detailed in the escalation procedure to ensure prompt resolution.
Produce and distribute, as required, documents, reports and information in a timely manner consistent with the Authority's requirements and company standards of efficiency and accuracy.
Create and maintain manual and computer records and files, including PPM and reactive maintenance systems, such that records are up to date and information can be accessed readily.
Take minutes of meetings and circulate agendas so that contents of meetings are accurately recorded and circulated and participants and others informed.
Maintain diaries; arrange appointments, meetings, travel and accommodation as required.
Type and compose letters on matters as required in order to support the efficient administration of FM Services.
Screen incoming communications, answer routine questions, take messages and/or refer on to internal contact.
Undertake financial administration as required including initiating Purchase Orders and verifying Invoices in line with company standards.
Maintain comprehensive stocks of all forms, documentation and as required order equipment and materials ensuring it is available when required.

Person Specification