Receptionist - Bath, United Kingdom - Providence Hospitality

Description

• 810 N Parade, Bath BA2 4AL

• Welcome and greet guests.
• Answer and direct incoming calls.
• Inform guests of hotel rates and services.
• Make and confirm reservations for guests.
• Ensure proper room allocation.
• Register and check guests in.
• Confirm relevant guest information.
• Verify guest's payment method.
• Verify and imprint credit cards for authorisation.
• Issue room keys and direct guests to their rooms.
• Maintain clear and accurate records of guest room bookings.
• Compute all guest billings, accurately post charges to guest rooms and house accounts.
• Receive and transmit messages for guests.
• Listen and respond to guest queries and requests both inperson and by phone.
• Provide accurate information about local attractions and services.
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
• Complete and maintain any incident reports, daily activity reports or other reports requested by management.
• Manage conference room bookings and scheduling.
• Close guest accounts and check guests out.
• Review accounts and charges with guests during the checkout process.
• Process accurate payment of guest accounts.
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Monitor visitors to the hotel.
• Maintain a neat and orderly front desk and reception area.

• Company pension