Scheduling Administrator - Bordon, United Kingdom - Mitie

Mitie

Verified Company

Bordon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Scheduler will manage the overall activity of the national landscape teams and the jobs.

Using our in house software, manage the delivery of jobs allocated to the service delivery team.

The Scheduler will, using the systems and processes, ensure that the correct landscapes resource is deployed to achieve first time fixes for customers.

This will range from using internal national technicians to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs.

Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all completion notes are updated and relevant images added.

This position will be contracted to work Monday to Friday during the months of May to September and Monday to Sunday during October to April.

The period between Oct - Apr will involve 8 hour shift work across a 24 hour period to ensure we support the winter service arm of our business.

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Main Duties

To schedule all planned works to appropriate resource, paying attention to location, expertise and response targets following input from local Contracts Managers.
To accurately record all job related information on the appropriate IT systems.
To ensure that the technician days are optimised and accurate to comply with the working time directive.
Ensure all jobs marked an incomplete by technicians are followed up and reallocated as appropriate.
Ensure all jobs are completed within the required response times.
Deal with communications in a professional and prompt manner.
Escalate issues with specific jobs, clients or technicians promptly.
Ensure full audit trails are maintained and evidenced where required.
Follow Group and company policies and procedures, at all times.

What we are looking for

Have experience working within a service delivery or contact centre.
Possess strong IT skills.
Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, technicians, contract and performance managers and third party suppliers.
Work effectively under pressure within a busy and diverse environment.
Show a keen eye for detail and ensure data input accuracy.
Adhere to process and compliance requirements.
Work well as part of a team.
Be able to challenge senior team members professionally if requests do not adhere to process.
Self starter and motivated person.
Ability to invest time in to this newly created role to aid it's evolution.