Customer Care Advisor - Loughborough, United Kingdom - Weduc UK
2 weeks ago
Description
Are you a proactive Customer Care Advisor that thrives on interaction with clients and providing a premium service?
Are you looking to be part of a market leading EdTech company?
Do you have the thirst and drive to be part of the team that supports our innovative products?
As a Customer Care Advisor you will:
- Act as primary point of contact for our customers and rapidly build trusting rapport
- Deliver customer training when required
- Turn each launch customer into advocates of Weduc
- Build adoption and retention of Weduc and our other products through regular customer contact
- Identify upsell opportunities
- Manage client and key stakeholder's expectations
- Work as part of a team handling customer queries and answering calls
- Provide feedback on the general usability and quality of our new features to our product manager and development teams
- Take ownership for improving our approach to customer care
Skills & Experience Desired:
- Have experience of customer service within the education or EdTech sector
- Excellent standard of written and oral communication skills
- Proven ability to successfully train customers on the use of a product and be a confident presenter
- Find it easy to learn how to use new products and features
- Experience of managing and delivering product communication to customers via many mediums, such as webinars and user groups
- Excellent organisation skills
- Familiarity with educational products such as but not limited to, SchoolComms, Teachers2Parents, ParentPay, or similar school communication solutions
- Experience with Capita SIMS or other School Management Information Systems
- Cando attitude with a desire to improve and shape our customer care
- Able to manage workload and prioritise tasks within a fastpaced environment
- Ability to take initiative, with a selfdrive attitude whilst working with the wider team
The key to the company's success is the strong relationships that we build with our schools and the passion of the team behind the product.
Our remote working model allows for a flexible and safe working experience from anywhere within the UK. However our preference is 2-3 days in our Loughborough office, in Leicestershire, each week.We are a progressive company and looking to do what we can for our employees.
What we currently offer is:
- A competitive salary
- Career Progression
- 25 Days Holiday (Plus Bank Holidays)
- Pension Scheme
- Regular Company Events
- Employee Perkbox Rewards
If you have the skills, experience, and drive to join our fun, vibrant and energetic customer care team as an account manager, then please upload your most recent CV today, as we would love to hear from you.
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