Customer Care Executive - Notting Hill, United Kingdom - Taylor Morris London

Description

You'll support in driving sales for the brand and offer exceptional client care across all sales channels, online, instore and B2B.

• Manage and support all client queries through all brand channels
• Daytoday operations of the shop (accepting parcels / Answering the phone / welcoming customers)
• You will be expected to complete duties to ensure the smooth day to day running of the shop.
• Be the champion for the customer journey communicate closely with all departments to ensure an amazing customer experience.
• Own the full customer journey and develop initiatives to surprise and delight all clients.
• Drive customer reviews on review platforms.
• Be an ambassador for the brand and a face of the brand to clients.
• Ensure all Sales & Client Care databases are kept up to date.
• You will be responsible for operating the Point-OfSale system and customer service back end on a day to day basis.
• Receiving daily updates from our laboratory and keeping customers informed of order progress.
• You will be expected to open and close the shop.
• Ensure customers feel welcomed by providing a warm and engaging experience during every visit (serving water / simple espresso coffee)
• You will be expected to call customers for order/repair collections and updates.
• Shop merchandising and ensuring stocked fridges and bar area.
• Ensure that the shop and customerfacing areas are tidy and well organised.

• 2+ years experience in a client facing position.
• Naturally confident with strong communication skills both written and verbally. A people person with a polite manner and a client focussed approach to problem solving. Independent but enjoy working in a team and have a flexible approach to working.
• A target driven mindset.
• Confidence in using Microsoft Office Suite
• Clear communicator
• Proficient in spoken and written English (other languages a bonus)
• Knowledge of optical prescriptions is a bonus but not a necessity.
• Strong knowledge of customer service systems (previous experience with Gorgias a bonus)
• A target driven mindset.
• Confidence in using Excel and Word.
• Fluent in spoken and written English

• 8 hour shift

• Bonus scheme