IT Service Desk Analyst - Reigate, United Kingdom - MFK Recruitment

MFK Recruitment
MFK Recruitment
Verified Company
Reigate, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We have an exciting opportunity for an IT Service Desk Analyst to join our well-established client based in Reigate.

MFK Recruitment has successfully recruited 15 individuals to this company in the past 3 years, fantastic team with genuine career progression opportunities


IT Service Desk Analyst - job role:

As an IT Service Desk Analyst,, you will be working as an escalation point for the internal Service Desk Support team as well as a point of contact for our customers whether that be via the Telephone or Ticketing System.

You will be working with a varietyof users to resolve or escalate their technical issues in a prompt and professional manner.

This is an excellent opportunity for an IT Service Desk Analyst to progress within this dynamic and rewarding organisation.

**IT Service Desk Analyst

- responsibilities & duties**:


  • To manage all incidents and customer requests from receipt to resolution and closure
  • Troubleshoot and diagnose desktop and system problems and assist remotely within SLA's.
  • To resolve incidents escalated from the service desk support team and ensure knowledge is shared back to the technician.
  • Respond to user software or hardware queries via ticket or phone.
  • Update the ticketing system, ensuring all calls have been logged and all notes are completed and up to date.
  • Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
  • Review weekly timesheets and KPI scorecards.
  • Assistance with Onsite visits and Projects.

IT Service Desk Analyst - profile:

  • Minimum 2 years' experience in a fast-paced IT support role with an escalation focus.


  • GCSE/A Levels/Degree

  • A relevant course to IT
  • Experience in a customer service environment
  • Strong communication and customer service skills
  • Ability to work independently and take initiative
  • Strong work ethic and ability to work in a dynamic work environment.
  • Driving License and Vehicle

IT Service Desk Analyst -
skills & experience:

  • Strong interpersonal skills; able to communicate verbally and in writing to both technical and non-technical audiences
  • Able to work both within a team and using own initiative
  • Active Directory configures sites and services, resolve issues
  • Firewalls, routers & VPN's install, configure and troubleshoot
  • Office 365 Administration and Endpoint Manager
  • Switches install and configure, setup VLAN's, tagging, breakdown, and troubleshoot issues
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