Technology Service Delivery Manager - Bristol, United Kingdom - Devonshire Appointments

Devonshire Appointments

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Technology Service Delivery Manager

Position Description

Location:
On site/Hybrid working (Bristol 3 days' per week)

Reports to:
Director of Technology Service Delivery

Start Date:

ASAP

Salary:
£65-70,000pa

Purpose of the role

The primary purpose of this role is to ensure the delivery and maintenance of high-quality technology led services into our business sectors by actively leading and implementing Service Management best practice processes & standards across our internal ITand third-party provider.

This position will act as a focal point for IT service delivery and support functions and become a primary interface for the business teams for performance metrics and escalations across all IT services hosted and/or supported within the business and third-partysupplier.

_This role will require strong Project Management and planning capability during the initial transition phases._

Key Responsibilities

Build and maintain a strong knowledge of the businesses IT services provided, the business sectors you are supporting and the customers they service
Understand IT obligations and the IT roadmap in relation to the business sectors
Build and maintain effective relationships with IT and Business stakeholders
To assist the Director of Technology Service Delivery in identifying and agreeing the businesses IT strategy & Operating Model
To establish IT Service Management processes and toolsets and govern their implementation and utilisation.
Able to display Project Management capabilities and skills in the planning and management of the initial Transition before fullService commencement.
To implement and continually improve Service Management best practice in accordance with IT Polices and Standards
To take the lead, drive and direct virtual teams in relation to key service management processes such as problem management, transition management and incident management
Ensure that the IT Service Management processes and practices are aligned with the businesses IT strategy
Understand the IT service delivery obligations & SLAs to the business/client and ensure that IT products deliver to these levels
Monitor technology service levels and conduct regular service reviews with senior stakeholders
Support/Drive a Continual Service Improvement Plan for IT services.
To represent Technology Service Management in the agreed Service Reviews and work with colleagues in Supplier Mgt to ensure adherence to contractual terms
Ensure consistent and appropriate service transition for new and changed technology services.
To provide consultancy to customers in the principles of service management where appropriate.
To maintain and manage relationships will all external technology third party suppliers either directly or via internal supply.

Skills and Experience

Essential Skills:

35 years' Service Management experience in an IT environment

Project Management Skills

Prince 2 desirable
Knowledge of service support and delivery disciplines as defined under ITIL
Experience in customer service and strong customer relationship management skills
Strong knowledge of business systems and process
Excellent Stakeholder Management skills
Commercially focused
Advanced written and verbal communication skills
KPI Management
Experience in managing contractual arrangements with IT Service Providers
Proven ability to multitask effectively and work under pressure to tight deadlines.
Executive level communication and presentation skills.

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

If you'd like to learn more about this role, please get in touch with Natalie.