Digital Assistant - London, United Kingdom - NFWI

Description

Job description


Hybrid role, with at least one day per week at our London office

About us
This is an exciting time for the WI, as we are building on our strategic vision launched in to be
bold and inspiring,
growing and relevant, flexible and
inclusive:

• and we are proud to say that we continue to be the largest and most influential UK-based women's organisation with over 190,000 members. Our campaigns push for change on the issues that matter to women and their communities, from equal pay to climate change, mental health and violence against women. The WI has brought about real change and this record of action shows that we are as relevant today as we were in 1915.

The National Federation of Women's Institutes (the NFWI) is responsible for running the organisation and provides support and advice to members at both regional and local levels.

As a staff team, our strength is in trusting and engaging each other.

We champion flexibility and inclusion and recently implemented a bold hybrid model that supports a good work/life balance and wellbeing and at the same time allows the business to flourish and do our best for our members.

Our mission is to always do better, so we will keep looking at ways to achieve this.

The Digital Assistant is part of our Digital Services department, a team of three, and the role is key in supporting the team and our journey as the WI grows and develops digitally.

This will be a varied role, as you will provide help and support to members and colleagues across our various digital platforms.

With a strong focus on member support, you will be the first point of contact for any digital queries from WI members, and will be responsible for ensuring that they have access to and can use the online tools essential to their membership.

There will also be scope for involvement in project work as we improve existing services and implement new ones.


About you
By nature you will be a curious problem-solver, with a passion for all things digital and excellent customer service.

You will be able to work effectively under pressure, multitask and be comfortable providing support to people with varying amounts of online experience.

You will thrive on solving problems, looking for solutions whilst being motivated and keen to develop your digital skills.

You will have experience using Content Management Systems, and exposure to Google Analytics would be advantageous. A basic understanding of HTML and CSS would also be desirable.

In return, we will offer you a hybrid working arrangement, which means a minimum of one day a week in the office and the rest from home, although you can work up to three days in the office if preferred, 28 days' annual leave rising to 30 days on completion of 5 years' service with the flexibility to take your annual leave in hours, membership of our Healthcare scheme, Cycle to Work scheme, and more.

For further information about this Digital Assistant role, please download the recruitment pack which includes the job description and person specification.

Closing date:5 February 2023**
Interview date:16 February 2023**
No other media or agencies, please.

• The WI is an equal opportunities employer. Reg. Charity No _