Service Booking Advisor - Plymouth, United Kingdom - Ocean Group

Ocean Group
Ocean Group
Verified Company
Plymouth, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Ocean Group are looking for a Service Booking Advisor to join its high performing team.

If you have a passion for cars and want to deliver exceptional customer experience, then this is a great opportunity to join our team.


Your role


Your role is to support the Aftersales function, you will make outbound calls for the retailers service centre about service bookings and to promote seasonal campaigns, service follow-up work and other service-related items through the upsell of products and services to maximise the revenue of the service department.


Key responsibilities

  • To provide an outstanding level of customer care
  • Book service and repair work, always ensuring workshop availability
  • To organise loan car bookings
  • To achieve hours sold targets as a member of a motivated team
  • To maintain accurate customer records
  • To make telephone upsell
  • To convert as many inbound/outbound calls into bookings as possible

Your profile

  • The ability to meet targets.
  • At least one year of experience in a similar role, ideally in the motor trade or a sales background
  • Effective communication skills
  • Commitment to delivering customer excellence
  • A good standard of verbal and numerical reasoning
  • Computer literacy
  • A keen eye for detail

Rewards


Your hard work will be rewarded with 22 days holiday plus Bank Holidays per year, a pension scheme and continued career development at the BMW Training Academy.

Your working hours will be 40-hours per week Monday to Friday plus a Saturday on a rota basis.


Salary
A generous bonus and commission structure is available with a realistic OTE of £27,000 per year.
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