Council Tax Officer - London, United Kingdom - London Borough of Camden

London Borough of Camden

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Starting salary:
£33,789 + pending pay award

Job Level:
Level 3, Zone 1

Work Location: 5 Pancras Square, London, N1C 4AG

Hours per week: 36

Contract type:
Fixed Term Contract 12 Months

Closing date:
Sunday 26th November 2023; 23:59

Interviews to be held:
w/c 4th December 2023

Alternative flexible working options available / open to discussion

Anonymised Application - _in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias._

About us
Camden is listening to everyone, including you.

We're giving a platform to people inside and outside our community. Because we're not just home to the UK's fast-growing economy. We're home to the most important conversations happening today. And we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all.

The role

The Officers will be expected to deliver a professional, customer focussed and high-quality service whilst maximising revenue and reducing arrears through the administration, collection and recovery of Council Tax.

Dealing directly with the public, you will be able to answer end to end (billing to recovery) written correspondence accurately and proactively liaise with taxpayers on the telephone where necessary such as outbound calling campaigns.

Your role will be varied as whilst you will predominantly be dealing with customer correspondence, the nature of the arrears maximisation work means you will must have the ability to deal with all stages of billing and collection, including post Liability Order recovery both through written correspondence and your excellent communication and negotiation skills.

You will need to be decisive and confident in your decision making and have a full awareness of the processes and legislation relating to Council Tax.

You will act as a contact person for some customers requiring you to build ongoing relationships, focussing on their needs and collating information necessary to ensure our records are updated accurately and in a timely fashion e.g., high value and risk debtors.

Your attendance at the Local Magistrates' Court and Camden led debtor surgeries will be required periodically, helping negotiate payment arrangements and dealing with attendees' queries.

The role may also require you to undertake other administration tasks as necessary to ensure accurate Council Tax records maximise income and reduce outstanding arrears.

Please refer to the job profile for key requirements.

About you

IRRV qualified or previous technical experience gained from having worked in a Council Tax back office customer focused environment, ideally in both billing and recovery elements of the process.

An understanding of and experience of compliance with data protection/sharing and audit/financial standards.

More broadly, you'll take the lead in identifying improvements to processes and systems, while effectively working as a team member to deliver our shared purpose.

Working for Camden
We're ready to welcome your ideas, your views, and your rebellious spirit.
Help us redefine our corporate services, and we'll redefine what a career can be.

Additional information

Inclusion and Diversity
**Asking for Adjustments