- Partnering with Sales and Account Management to technically qualify customer requirements
- Designing end-to-end customer solutions, including device selection, configuration, platform setup and integrations
- Supporting RFPs, RFQs and tenders with robust technical input
- Producing clear solution designs, assumptions, risks and constraints
- Supporting PoCs within agreed scope and governance
- Building deep knowledge of VisionTrack devices, firmware behaviour and platform capabilities
- Translating customer requirements into clear technical inputs for Product and Engineering
- Validating solutions against real-world vehicle, device and regulatory constraints
- Identifying and escalating technical risks early
- Supporting complex customer onboarding and early-phase deployments
- Acting as a technical escalation point for critical (P1) issues
- Creating and maintaining customer-facing technical documentation
- Working within defined architectural standards and solution guardrails
- Ensuring non-standard solutions and PoCs are reviewed and approved
- Maintaining clear documentation and technical decision records
- Proven experience as a Solutions Engineer, Applications Engineer, Presales Engineer or similar
- Strong technical understanding of:
- Vehicle telematics systems
- Vehicle video / camera solutions
- Connected devices and cloud platforms
- Confident working with customers and senior internal stakeholders
- Experience with vehicle electrical systems (CAN, power, signals)
- Exposure to IoT firmware and device configuration
- Experience supporting PoCs or pilot deployments
- Background in fleet, insurance or safety-led telematics environments
- Understanding of commercial off-the-shelf hardware and electrical assembly
- Strong technical reasoning and solution design capability
- Clear, confident written and verbal communication
- Consultative, customer-focused mindset with commercial awareness
- Attention to detail, risk awareness and disciplined escalation
- Collaborative approach across Sales, Product and Engineering
- Vehicle camera systems and mobile video recorders
- Telematics and connected devices
- Cloud-based platforms and integrations
- Vehicle electrical and electronic systems
- Work on genuinely market-leading video telematics technology
- High-impact, senior technical role with real influence
- Home-based role with meaningful customer and stakeholder engagement
- Join a business recognised for innovation and growth
Senior Solutions Engineer - Charing Heath - VisionTrack
Description
Overview
VisionTrack is one of Europe's leading providers of cloud-based video telematics, helping insurers and fleet operators improve road safety, reduce claims costs and unlock smarter fleet performance through live video, analytics and connected vehicle technology. We're now looking for a Senior Solutions Engineer to play a pivotal role in shaping, validating and delivering technically robust customer solutions across our portfolio.
The Role
This is a senior, hands-on technical role sitting at the heart of Sales, Product, Engineering and our customers. You'll act as a trusted technical authority - designing solutions, validating feasibility, supporting complex deployments and ensuring everything we deliver is scalable, compliant and commercially sound.
You'll operate as a senior individual contributor, bringing structure, rigour and clarity to solution design and technical delivery.
What You'll Be Doing
Solution Design & Presales
Product & Engineering Interface
Post-Sales Technical Support
Governance & Standards
Essential Experience
What We're Looking For
Desirable
Key Skills & Competencies
Technologies You'll Work With
Why Join VisionTrack?
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