Customer Service Representative - Aberdeen, United Kingdom - Hired Acumen

Hired Acumen

Verified Company

Aberdeen, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Our client is a manufacturer of specialty and process chemicals for the pulp and paper, water treatment, mineral slurries, and chemical industries.

They are looking for a
Customer Care Specialist to join their team
remotely.

Job Scope:

Customer Relationship Management: Ensure all facets of customer orders and inquiries are handled to ensure customer satisfaction.
Customer Order Management: Processing of customer orders from start to finish, including order entry, sourcing product, order changes, etc.
Manage Pricing and other Terms of Sale: Working in close coordination with sales and business managers, administer product pricing, quantity break and other price upcharges, shipping term and payment terms.
Customer Shipment Management: Processing of tasks required to arrange shipments to customers including communications with various shipping locations and freight tendering directly with carriers. May include considerable export shipment volume.
Invoice Administration: Process customer invoices, including debit and credit memos.
Maintain Customer Master Data in

SAP:
Responsible for accuracy, upkeep and maintenance of customer data in SAP enterprise system.

Manage other Customer and/or Commodity specific activities, and special projects, as required.
Bachelors degree preferred in Business, Marketing, Communications or other related disciplines.
Work experience in customer service, shipping and receiving, international trade, or other similar supply chain positions is preferred.
Must be detail oriented and highly organized to handle multiple tasks and manage issues in real time. Excellent time management skills.
Strong analytical and problemsolving skills.
Excellent communication and interpersonal skills. Ability to maintain a pleasant and professional demeanor even during high stress situations.
Desire to learn continuously.

Pay:
£14,949.67-£28,739.43 per year

Benefits: