Customer Support Advisor - Birmingham, United Kingdom - Morgan Parkes Recruitment Ltd

Morgan Parkes Recruitment Ltd
Morgan Parkes Recruitment Ltd
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Customer Support Advisor

Salary:
£20,500 - £22,000 per annum plus monthly bonus and excellent benefits

Location:
Birmingham

Duration - Permanent

Hours:
Monday - Friday plus occasional Saturdays
We are recruiting for an experienced Customer Support Advisor to join our clients busy team. The


main purpose of this role is to manage a case load of motor claims during the period of customers requiring a hire vehicle.


With excellent customer service skills, you will be:

  • Quality checking claims to ensure no delays have occurred which could affect the recovery of hire charges
  • Accurately assess the claim status and documentation on receipt of assigned claims to ensure they are managed in the most efficient manner.
  • Correctly validate claims to ensure the repair work is authorised appropriately
  • Verify all relevant and correct documentation is received to the correct standard and recorded on the claim
  • Monitor the timely processing of assigned claims to deliver agreed targets and customer expectations
  • Liaise with external partners with a view to progressing and managing the claim, positively influencing those involved
  • Ensure customers are kept up to date when dealing with any issues or problems that may arise during the hire period
  • Ensure all costs associated to the hire period are able to be billed and recovered through efficient claims management
  • Comply with GDPR

Key Skills/Experience Required:


  • Demonstrate experience within a fastpaced customer service role, ideally telephone based
  • Excellent communication skills and demonstrable proven negotiation skills
  • Good written communication skills, capturing a clear logical summary of situations
  • Possess an excellent customer service ethos with empathy skills
  • Excellent organisation and prioritisation skills
  • Ability to work under pressure and on own initiative
  • Previous experience of achieving targets
  • Results driven and tenacious
The successful Customer Service Advisor will receive a salary of £20,500 - £22,000 plus monthly bonus, 22 days holiday (rising with length of service, private healthcare, life insurance, employee assistance programmes and ongoing career development.


Job Types:
Full-time, Permanent


Salary:
£20,500.00-£22,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking
  • Sick pay
  • Wellness programme
  • Work from home

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus scheme

Work Location:
Hybrid remote in Birmingham
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