Pathway Support Coordinator - Leicester, United Kingdom - University Hospitals of Leicester NHS Trust

University Hospitals of Leicester NHS Trust
University Hospitals of Leicester NHS Trust
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Leicester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The Department of Orthodontics and Restorative Dentistry has a vacancy for a dedicated and conscientious person to join our services in the role of Patient Pathway Coordinator.


This is a varied and interesting role and the post holder will be responsible for the flow of patients through the outpatients department, providing a reception service, the preparation of dental notes and booking and cancelling and rebooking of appointments and clinics.

The right applicant will ideally have previous clerical and customer service experience. You should be enthusiastic, motivated and have excellent communication and organisational skills. You should be able to work well under pressure and have the ability to prioritise your own workload.

You will be expected to use your initiative and discretion, have an enthusiasm for your work and an excellent 'team' working ethos which is essential for our service to succeed.


Meticulous attention to detail and organisation skills are necessary for this role, as are excellent communication shills and the ability to work effectively as part of a team.


This post will require working closely with a wide range of staff including Consultants, Nursing Staff and the Admin & Clerical team so the ability to build relationships is a key requirement.


You will be responsible for administering RTT by coordinating all aspects of patients' pathways from referral to treatment, dealing with telephone queries and providing admin-related advice to colleagues and patients.

Experience in HISS would also be desirable but not essential as we will provide training for this.


We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals.

We have our very own Children's Hospital and run one of the country's leading heart centres.


Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.


We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do


They are:

  • We focus on what matters most
  • We treat others how we would like to be treated
  • We are passionate and creative in our work
  • We do what we say we are going to do
  • We are one team and we are best when we work together


Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.


About the University Hospitals of Leicester NHS Trust: )

  • Making clinic appointments
  • Preparation of clinic notes, before and after patient appointments
  • Reception duties
  • Dealing with telephone queries
  • Liaising with Consultants, Nurses, Lab technicians and other Services to ensure a smooth patient journey
  • Registering referrals and making up patient notes
  • Providing general administrative support
(please refer to the job description/person specification for full details on the role)
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