Pensions Administrator - Hove, United Kingdom - Legal & General Investment Management

Legal & General Investment Management

Verified Company

Hove, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reference

VN25337Role Type
Fixed Term Contract (inc Secondee)Location
HoveSalary
Competitive, plus bonus and benefitsClosing Date
11 April 2023Your role at a glance
We have a fantastic opportunity for a Pensions Administrator to join us on a 12 months maternity cover.

You will maintain scheme data and to administer and update individual member records, handling all aspects of customer claims work in an efficient and effective manner to the satisfaction of our customers.

What you'll be doing

Responsible for providing an efficient claims service to individual scheme members, intermediaries and Trustees by establishing how each pension scheme operates carrying out calculations, interpreting and communicating the scheme benefits in a way that ensures we are Treating Customers Fairly.
Responsible for the checking of and authorising of individual quotations and the payment of claims ensuring that the correct benefits are settled.
Receive general enquiries and complaints from scheme members, intermediaries or Trustees establishing the nature of the enquiry, investigating and responding appropriately
Provide on the job training on various aspects of the area's work and provide technical advice and instruction to less experienced members of the team
Act as technical expert for the team which could include being utilised as the Society's contact and expert on sensitive or priority schemes, acting as the focal point for queries and having responsibility for interpreting and keeping up to date with current pensions legislation and HMRC practice
Set up and maintain scheme records and to personally deal with the investigation of anomalies and to take whatever action is appropriate
Accurately record workflow on to the appropriate system (Eg) maintaining effectiveness, efficiency and perform quality checking according to the prescribed QA framework for the role ensuring accurate management information
Ensure that the principles of conduct risk are embedded into your day to day operations to deliver good customer outcomes at all times. Ensure that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of conduct risk
To adhere to Team Matrix for relevant skills required in relation to tasks & processes
People management partnership accountabilities for jobholders who manage people

What we're looking for

Foundation level 2 or 3 qualification from the CII or PMI or equivalent is desirable
Experience working in a financial services organisation
Defined Benefit Pension knowledge: Regulatory knowledge of The Pensions Regulator, The Financial Conduct Authority, The Pension Protection Fund and the Financial Assistance Scheme is desirable
Analysis & Problem Solving
Takes ownership of and resolves any issues, referring to their manager when required. Actively contributes to the enhancement of the overall performance of the team.

Benefits:

When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution.

If you join us, you'll get access to some great benefits, including 25 days holiday (excluding bank holidays), an annual supplement for private medical insurance, generous pension scheme and life assurance, We're also proud to offer competitive family leave.

You'll have the opportunity to participate in our annual, performance-related bonus plan, and then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings.