Senior Overpayments Officer - Kingston upon Hull, United Kingdom - Hull City Council

Hull City Council
Hull City Council
Verified Company
Kingston upon Hull, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Reference

  • HUL/23/0568

Full Time Equivalent Salary (based on a 37 hour working week)
- £ £2785
  • Occupational group
  • Finance
  • Job term
  • Full Time
  • Appointment type
  • Fixed Term
  • Hours
  • 3 Division
  • Finance
& Transformation
  • Directorate
  • Closing Date
  • 20 August 202 Proposed Shortlisting Date
  • 07 September 202 Proposed Interview Date
  • 21 September 202 Place of work
  • City Treasury Building, Hull HU1 2AA
  • For an informal discussion please contact
  • Caroline Ashton or Liz Fairburn
  • Contact telephone
/615336


We are looking for a highly motivated, customer focused individual to join our Housing Benefit Overpayment Team on a Fixed Term basis until 31st March 2025.


The role of the Senior Overpayments Officer is to ensure the timely collection of housing benefit overpayment and Business Improvement District (BID) Levy, ensuring that work is efficiently processed within given timescales and customers receive accurate and timely information in accordance with Legislation and Council policy.


To provide specialist advice and assistance with Housing Benefit overpayment and BID Levy duties providing a responsive service to internal and external customers and colleagues through a variety of access channels including telephone, face to face, written and electronic mail.


Other duties will include:

  • Provide an efficient, effective, responsive and userfriendly service to all customers and partners that recognise our stakeholder needs.
  • Negotiate repayment of overpayments making decisions based on the individuals' financial circumstances.
  • Make decisions on the recoverability of overpayments in line with policies and procedures. Checking and process write off decisions, keeping accurate records for audit and statistical requirements.
  • To undertake quality checks, reconciliation of payments, testing of software and implement changes, process and administer referrals to collection agents, pursue recovery action via legal proceedings.
  • Mentor new trainees and provide assistance to Overpayment Officers and the Overpayment Team Leader as required.
  • Attending Magistrates Court (BID), giving advice to customers, and accurately reporting on the outcome of hearings.
  • Deputise for the Overpayments Team Leader in their absence and provide them with support in particular regards allocation and prioritisation of work. In periods of the Team Leaders absence, supervise staff and lead team activities.

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We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong.

We encourage people from all backgrounds to apply.


We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.


The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Hull City Council embraces the principles of WorkSmart and this post has been identified as a suitable role.

WorkSmart principles create opportunities facilitating a combination of working in the office, adhoc homeworking, or working from various locations, therefore being flexible about where/ how you carry out your role, the specific opportunities available will be discussed at interview.

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