Service Administrator - Coventry, United Kingdom - Reed Procurement & Supply Chain

Reed Procurement & Supply Chain

Verified Company

Coventry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Administrator - Up to £24,000pa The function of the
Service Administrator is to provide cohesive, pan-divisional administrative and operational support to the in-house and field-based UK engineering teams.

Duties Working as a member of a team in a busy environment that serves the UK Group of Companies and its divisions, general duties will include:

Acquiring and maintaining a good working knowledge of all major departmental administrative support procedures and processes
Proactively assisting in the maintenance and improvement of existing administrative procedures and processes
Sharing of tasks with administrative colleagues as a matter of routine and when situations demand
Other duties, specific to particular operational activities include:
HelpDesk
To ensure that requests for support made by customers to our HelpDesk are efficiently and effectively handled to the satisfaction of the customer
Receiving incoming calls to the HelpDesk from our customers
Logging calls onto our computerised call tracking system (Sales Force Service Module)
Directing support request to appropriate technical support staff
Providing quotations and processing purchase orders (in SAP)
Invoicing of all servicerelated activities (using SAP)
Tracking of stock parts, loan parts and repairs
Monitoring and updating Planned Maintenance Schedules
Sharing a variety of routine HelpDesk administration tasks

General Admin To ensure that the administration work of an intensely customer-oriented service team is efficiently and effectively handled to the satisfaction of customers and the business:

Design and use of spreadsheets to organise, record and analyse service agreements, schedules and costing information
General office administration, upkeep of various registers, distribution, collection and collation of miscellaneous documentation within and between departments
Maintenance of engineers' call plan
Timely and costeffective ordering of cryogenic liquids and special gases

Location The position is based at our Coventry office. Residence within a reasonable commuting distance of the Coventry office is a condition of employment.

Competence:

An outgoing and likeable personality with a high degree of personal integrity
A confident but pleasant and patient telephone manner
Selfmotivation and a willingness to work with others toward a shared goal
Smart, clean and presentable in appearance
Team player and adaptable to change

Qualifications:

Educated to A level or equivalent
High standard of oral and written English
Knowledge of MS Word and MS Excel

Skills and Experience:

Excellent communications skills, good articulation and a high standard of spoken English
Experience of SAP and Sales Force (Service Module) are preferred but not essential
A well developed and responsible attitude with an enthusiasm for helping others
Reliability and a sense of purpose in seeing things through

Hours Hours of work are nominally 37.5 hours per week with a starting time of 9.00am.