Client Advisor Part Time - London, United Kingdom - Ganni
Description
WE ARE HIRING PART-TIME CLIENT ADVISORS TO JOIN OUR AMAZING STORE IN KINGS ROAD, LONDON
You will be an ambassador for GANNI. You will work within our beautifully curated stores and report directly to our Store Manager. The GANNI culture is based on a learning and results-driven mentality. Where everyone is united by a common purpose.
At GANNI we are passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do.
You will support your team to always deliver service that is seamless, efficient and dedicated to the client's needs.
You will run a business that is based on an omnichannel/omnicommerce mentality where missing a sale is not an option.
You have a result-oriented mindset and you will drive footfall through a digital client outreach program as an integral part of daily business.
Through online booking services and in-store events, you and your team will build and foster the GANNI community.
You will be a part of managing and motivating the store team to achieve KPI targets and you will create a culture within your team that is authentic, optimistic and driven by results and the opportunity to learn.
KEY RESPONSIBILITIES
BUSINESS
- Ensure exceptional client experiences
- Deliver outstanding styling sessions
- Establish loyalty within the community
- Foster client outreach program to drive footfall to the store
- Strive to reach KPI targets and support maintaining a KPIdriven environment.
- Drive instore shopping events through your client database and establish a program to foster client relationships.
- Take part in actıons required in order to achıeve busıness objectıves.
- Act on opportunities with your team and strive to secure all sales
- Maintain VM guidelines
- Stock management in all aspects
OPERATIONS
- Support your team in daily operations in the store
- Strive to achieve a healthy client loyalty base with instore activities to foster client relationships.
- Strive to achieve personal and store targets.
- Staying engaged on the Hub and keeping up with the academy
- Participate in workshops necessary to enhance performance.
- Responsible for keeping the team environment open, friendly and transparent.
- Participate in staff meetings every month
- Keep yourself and team members up to date with all relevant information and business trends.
- Support the development of clear, consistent and organized lines of communication
- Drive your own development and strive to enhance your leadership skills
PROFESSIONAL QUALIFICATIONS
- Solid and proven background within the similar industry for at least 2 years
- Strong client database and experience working with digital clienteling
- Experience with sales and working within a resultsdriven and goaloriented environment.
- Excellent understanding of key performance indicators
- Omnichannel and omnicommerce understanding
- Excellent communication skills
- Ability to work in a fastpaced environment
- Fluent in English
THE GANNI WAY
We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance), Authenticity (you march at your own beat), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).
The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system
GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do.
BE BOLD AND JOIN OUR GANNI COMMUNITY
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.
Application due
3/15/2024
Start date
Start as soon as possible
Category
Retail
Workplace
London
Homepage
Contact:
- Rachael Fox
- Assistant Store Manager
- Dafina Kastrati
- Store Manager
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